Multiple Choice
Which of the following formulas correctly illustrates the expectancy confirmation theory?
A) Confirmation = Customer satisfaction − Perceptions −Expectations
B) Customer satisfaction = Perceptions≤Expectations
C) Customer satisfaction = Perceptions ≥Expectations
D) Customer satisfaction = Perceptions + Expectations
E) Confirmation = Customer satisfaction≥Expectations
Correct Answer:
Verified
Correct Answer:
Verified
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