Multiple Choice
Which of the following is NOT a special consideration that pertains to professional service providers?
A) client uncertainty
B) third-party accountability
C) difficulties in maintaining quality control
D) limited differentiability
E) tendencies to be proactive rather than reactive
Correct Answer:
Verified
Correct Answer:
Verified
Q1: The plan for differentiating the firm from
Q2: The _ refer(s) to printed materials through
Q3: Differentiation approaches such as competence,courtesy,reliability,and responsiveness are
Q4: The most important piece of regular communication
Q5: Which one of the following communication approaches
Q7: _ may result in the unanticipated consequence
Q8: When demand for the service is infrequent
Q9: Which of the following is recommended regarding
Q10: The _ is an overall favorable impression
Q11: What conflicts often arise in turning professional