Multiple Choice
The ____ is an overall favorable impression or unfavorable impression based on early stages of the service encounter.
A) cognitive dissonance
B) environmental stimulus
C) visual pathway
D) halo effect
E) technical service quality
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q5: Which one of the following communication approaches
Q6: Which of the following is NOT a
Q7: _ may result in the unanticipated consequence
Q8: When demand for the service is infrequent
Q9: Which of the following is recommended regarding
Q11: What conflicts often arise in turning professional
Q12: The suggested communication strategy to use when
Q13: Prudential's "piece of the rock" is a
Q14: The written "showpiece" for the firm should
Q15: _ in particular are advocating that professional