Which of the Following Statements Regarding Customer Satisfaction Is Incorrect

Multiple Choice

Which of the following statements regarding customer satisfaction is incorrect?

A) Bad news is communicated to more people than good news.
B) Complainers are more likely to do business with you again than noncomplainers.
C) The average business hears from more than 10% of its unhappy customers.
D) For every complaint received,26 customers actually have the same problem.
E) Of customers who have their complaints resolved quickly,95% will continue to conduct business with the firm.