Multiple Choice
The zone of tolerance is most directly related to which of the following unique service attributes?
A) intangibility
B) perishability
C) heterogeneity
D) inseparability
E) homogeneity
Correct Answer:
Verified
Correct Answer:
Verified
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Q22: Which of the following statements regarding customer
Q23: Which of the following is NOT one
Q24: Of the following customer satisfaction measurement methods,which
Q25: Which of the following statements regarding customer
Q27: Of the following customer satisfaction measurement methods,which
Q28: Situational factors such as bad weather,catastrophe,and random
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Q30: All of the following are indirect measures
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