Question 1

Ideally, the opening of your business presentation will summarize your key points.

Accepted Answer

A) True 
 B)False

Question 2

In the context of communication barriers,__________can range from a document that looks like a wall of type to a room that's freezing cold.

Accepted Answer

A) physical barriers 
B) language barriers 
C) perceptual barriers 
D) organizational barriers

Question 3

In the context of creating and delivering successful verbal presentations, which of the following statements is true of dynamic delivery?

Accepted Answer

A) It is a natural skill for everyone. 
B) It is uncommon in business presentations. 
C) It begins and ends with preparation. 
D) It is a nonvibrant form of presentation delivery.

Question 4

If you encounter a hostile questioner while giving a presentation, you should avoid:

Accepted Answer

A) reestablishing eye contact once you have answered the question. 
B) pausing for a deep breath before proceeding to answer. 
C) using body language that implies you do not wish to interact with the questioner. 
D) agreeing to disagree with the questioner and instead seek approval.

Question 5

Erika has an upcoming meeting with a client from whom her firm expects ample number of projects soon. John, Erika's senior manager, tells her to observe the client's body language to determine whether the firm can expect business from him. He also tells her to note whether the client leans forward when listening and if he shows interest in the conversation. Which of the following forms of nonverbal communication is John referring to for determining the success of the conversation between Erika and the client?

Accepted Answer

A) Gestures and posture 
B) Facial expressions 
C) Perceptual emotions 
D) Tactile expressions

Question 6

When Imex Industries, a European product manufacturing company, started a partnership with a foreign product manufacturing company called Munimez Inc., they both suffered in the initial stages of planning and production because of differences in lingual semantics. In the given scenario, both companies most likely faced _____ to communication.

Accepted Answer

A) perceptual barriers 
B) language barriers 
C) physical barriers 
D) organizational barriers

Question 7

Maverk, a human resources manager at a multinational company, has to explain the ethical policies of the company to a batch of new employees. To convey that the company has a low power distance, he says, "The manager who loses his temper must apologize." From the given statement, it can be inferred that Maverk does not follow the business communication guideline of _____.

Accepted Answer

A) being concise 
B) avoiding bias 
C) avoiding slang 
D) analyzing one's audience

Question 8

__________has a high channel richness, and especially with state-of-the-art equipment, it conveys much of the richness of actually being there.

Accepted Answer

A) Emailing 
B) Videoconferencing 
C) Blogging 
D) Texting

Question 9

Kenneth prepares a PowerPoint presentation for the board meeting by adding only the essential information and discarding any unnecessary details that could confuse the board members. He ensures to keep his sentences short but not at the expense of completeness. In the given scenario, which of the following communication guidelines is Jeffrey following?

Accepted Answer

A) Evaluate your audience. 
B) Avoid bias. 
C) Avoid the use of slang. 
D) Be concise.

Question 10

Herbert, a finance analyst at a company, is asked to deliver a presentation to all employees of the company on the procedure involved in filing tax returns. He ensures to keep the language simple and does not use any financial jargon during the presentation. Instead, he uses commonly known terms to convey the message. Which of the following communication guidelines is Herbert following in the given scenario?

Accepted Answer

A) Avoid bias. 
B) Analyze your audience. 
C) Avoid the use of slang. 
D) Be concise.

Question 11

_____, as a communication channel, has the highest level of channel richness and is used when the message to be communicated is personal, emotional, or high-priority.

Accepted Answer

A) Voice mail 
B) A face-to-face meeting 
C) A text message 
D) A memo

Question 12

In the context of the various roles employees take up in an organization, who among the following is least likely to spend most of their time listening?

Accepted Answer

A) Senior executives 
B) Hourly employees 
C) Managers 
D) Salespeople

Question 13

Kimberly starts a presentation on child safety by sharing that "more than 200 million children today are child laborers, and 73 million of these children are below 10 years. Can we do anything about these numbers?" This makes the audience attentive and responsive throughout the presentation. In the given scenario, which of the following types of hooks does Kimberly use to open her presentation?

Accepted Answer

A) A simile 
B) An engaging question 
C) An anecdote 
D) A startling statistic

Question 14

Ron, an employee of Orifeon Corporation, is involved in various fraudulent activities. Recently, his team members found out about Ron's behavior and reported it to their manager, Jaden. Jaden decides to discuss this issue with Ron. In this scenario, which of the following communication channels is Jaden most likely to use?

Accepted Answer

A) Telephone 
B) Face-to-face meeting 
C) Memo 
D) Text message

Question 15

Which of the following practices should ideally be followed when giving a business presentation?

Accepted Answer

A) Telling the audience the key points before launching into the body of the presentation. 
B) Including as many key points as possible and reducing the usage of graphs and tables in the body of the presentation. 
C) Letting the audience ask as many questions as possible at the beginning of the presentation. 
D) Sharing an interesting anecdote or revealing a startling statistic to hook the audience at the end of the presentation.

Question 16

Brian has decided to supplement his job application to Wendenlt Corporation with a cover letter to the senior manager of human resources. However, he knows neither the name nor the gender of the senior manager he wishes to address. In this scenario, which of the following is the most appropriate way Brian can address the recipient without displaying gender bias?

Accepted Answer

A) "Dear Sir/Madam" 
B) "To Whom It May Concern" 
C) "Dear Senior Manager of Human Resources" 
D) "Hi!"

Question 17

Effective communication happens when one transmits relevant meaning to one's audience.

Accepted Answer

A) True 
 B)False

Question 18

Lucile, the head of a project, starts her presentation on the project by comparing each team member's work to that of a mountaineer climbing the highest peak in the world. In the given scenario, Lucile uses a(n) _____ to open her presentation.

Accepted Answer

A) anecdote 
B) startling statistic 
C) simile 
D) engaging question

Question 19

Andrew wants to give some constructive feedback to his superiors about improving the work environment. However, he is reluctant to do so because his supervisors are nonresponsive to team members' queries and suggestions. In the given scenario, Andrew faces a(n) _____.

Accepted Answer

A) cultural barrier 
B) physical barrier 
C) body language barrier 
D) organizational barrier

Question 20

Gimn Sphere, a content development firm, rents a small building and moves its marketing team there to make room for new content developers. The new building is smaller than Gimn Sphere's main office, with smaller cubicles and a poor heating system. The marketing team members are unhappy with the new environment, which directly affects their productivity. In the given scenario, the marketing team is most likely facing _____ to communication.

Accepted Answer

A) organizational barriers 
B) perceptual barriers 
C) physical barriers 
D) language barriers

Exam 5: Business Communication: Creating and Delivering Messages That Matter