Toyota Sent a Group of Its Engineers and Designers to Southern

Multiple Choice

Toyota sent a group of its engineers and designers to southern California to nonchalantly observe how women get into and operate their cars.They found that women with long fingernails have trouble opening the door and operating various knobs on the dashboard.Toyota engineers and designers were able to comprehend the women's plight and redesign some of their automobile interiors and exteriors,producing more desirable cars.This is an example of ________.

A) observation
B) qualitative information
C) scenario building
D) environmental scanning
E) empathic design