Question 1

Almost everyone has experienced a conversation where someone has pleaded,"That's not what I meant!" What does this indicate?

Accepted Answer

A) a recipient has caused trouble for the messenger 
B) good communication has occurred between parties 
C) there is a high comfort level between the conversationalists 
D) a communication barrier has prevented the recipient from understanding the messenger

Question 2

What is the term for the transfer of relevant meaning from the sender to the receiver?

Accepted Answer

A) passive voice 
B) communication 
C) active voice 
D) dynamic delivery

Question 3

Which of the following best describes effective business writing?

Accepted Answer

A) It includes all of the main points in the first paragraph. 
B) It sounds natural. 
C) It maintains a formal, serious tone. 
D) It is free from opinions.

Question 4

What are communication channels,and what determines which one you select to carry your message?

Accepted Answer

The answer of What are communication channels,and what determines which...

Question 5

Define and explain effective communication.Why is it important in the business environment?

Accepted Answer

The answer of Define and explain effective communication.Why is it...

Question 6

Marguerite attended a seminar on how to improve work productivity.When Marguerite returned to work,her manager requested a summary of the seminar.Marguerite's summary explained that the speaker's thick accent and excessive use of jargon made it hard for her to follow his presentation.What did Marguerite experience during the seminar?

Accepted Answer

A) language barriers 
B) passive listening 
C) nonverbal communication 
D) technical barriers

Question 7

What are the elements of a successful oral presentation? Define and describe each element in relation to how the speaker engages his or her audience.

Accepted Answer

The answer of What are the elements of a successful...

Question 8

Define the term audience,and explain why it is important to business communicators.

Accepted Answer

The answer of Define the term audience,and explain why it...

Question 9

As international trade grows in importance,intercultural communication will become increasingly important to long-term business success.

Accepted Answer

A) True 
 B)False

Question 10

Select a topic that you would like to give a presentation on,such as a subject you learned about at school,a musical genre,a sport that you like,or a profession you are considering.Explain what you would include in the opening,body,and close of your presentation,and the strategies you would use to make each of these parts successful.Provide examples.

Accepted Answer

The answer of Select a topic that you would like...

Question 11

Otto Pierson,the vice president of finance for Pallisades Produce Company,is likely to spend much more of his time listening than his company's hourly employees routinely do.

Accepted Answer

A) True 
 B)False

Question 12

Words or statements suggesting negative attitudes toward an ethnic group are acceptable if no members of that ethnic group are likely to receive the message.

Accepted Answer

A) True 
 B)False

Question 13

How do you pick the words that will encourage your audience to pay attention long enough to absorb your intended message?

Accepted Answer

The answer of How do you pick the words that...

Question 14

In face-to-face conversations,the verbal content of a message conveys much more meaning to the listener than tone of voice and facial expression.

Accepted Answer

A) True 
 B)False

Question 15

Speakers should tailor their message to the expectations,educational levels,and backgrounds of their audiences.

Accepted Answer

A) True 
 B)False

Question 16

When you do not want to reveal any additional information through body language,a memo is an effective tool to disburse information to employees on changes in company policies.

Accepted Answer

A) True 
 B)False

Question 17

Companies use a variety of ways-such as letters,memos,e-mails,voice mails,and videoconferences-to send information to employees,stakeholders,and shareholders.What type of communication do these choices represent?

Accepted Answer

A) transponders 
B) channels 
C) transporters 
D) activators

Question 18

Which of the following is a way to make PowerPoint presentations more effective?

Accepted Answer

A) use a lot of animation and sound effects because these break up the monotony of the presentation 
B) stick closely to the material actually included on each slide because providing additional examples or more detailed explanations is likely to distract or confuse the audience 
C) use pictures and graphics to emphasize key points 
D) keep the number of slides to a minimum by combining 8 to 10 related points on each slide when possible

Question 19

One of the most effective ways to improve business communications is to make extensive use of slang to enliven and enrich the message and set it apart from more formal messages.

Accepted Answer

A) True 
 B)False

Question 20

In business communication,it is improper to use graphs and charts on PowerPoint presentations.

Accepted Answer

A) True 
 B)False

Exam 2: Business Communication: Creating and Delivering Messages That Matter

Almost everyone has experienced a conversation where someone has pleaded,"That's not what I meant!" What does this indicate?

What is the term for the transfer of relevant meaning from the sender to the receiver?

Which of the following best describes effective business writing?

What are communication channels,and what determines which one you select to carry your message?

Define and explain effective communication.Why is it important in the business environment?

What are the elements of a successful oral presentation? Define and describe each element in relation to how the speaker engages his or her audience.

Define the term audience,and explain why it is important to business communicators.

As international trade grows in importance,intercultural communication will become increasingly important to long-term business success.

Otto Pierson,the vice president of finance for Pallisades Produce Company,is likely to spend much more of his time listening than his company's hourly employees routinely do.

Words or statements suggesting negative attitudes toward an ethnic group are acceptable if no members of that ethnic group are likely to receive the message.

How do you pick the words that will encourage your audience to pay attention long enough to absorb your intended message?

In face-to-face conversations,the verbal content of a message conveys much more meaning to the listener than tone of voice and facial expression.

Speakers should tailor their message to the expectations,educational levels,and backgrounds of their audiences.

When you do not want to reveal any additional information through body language,a memo is an effective tool to disburse information to employees on changes in company policies.

Companies use a variety of ways-such as letters,memos,e-mails,voice mails,and videoconferences-to send information to employees,stakeholders,and shareholders.What type of communication do these choices represent?

Which of the following is a way to make PowerPoint presentations more effective?

One of the most effective ways to improve business communications is to make extensive use of slang to enliven and enrich the message and set it apart from more formal messages.

In business communication,it is improper to use graphs and charts on PowerPoint presentations.