Question 1

Which of the following is NOT a limitation of classical conditioning?

Accepted Answer

A) Humans are more complex and less amenable to simple cause-and-effect conditioning. 
B) Behavioral environments in organizations are complex and not very amenable to single stimulus-response manipulations. 
C) Unconditioned responses and unconditioned stimulus have not been connected in humans. 
D) Complex human decision making makes it possible to override simple conditioning.

Question 2

Match the following:
-Social Learning Theory

Accepted Answer

A) Individual who prefers analysis of data and logical explanation of problems. 
B) A theory of learning that focuses on observation of others and modeling. 
C) Individual who prefers specific empirical data and look for practical applications. 
D) Process of specifying desired results. 
E) A performance-planning and goal-setting program that focuses on the supervisor-employee relationship.

Question 3

Match the following:
-Feedback

Accepted Answer

A) Task accomplishment. 
B) Evaluation of employee behavior. 
C) Consistency of rating across time and/or people doing the rating. 
D) Accurate definition of job performance. 
E) Information provided to employee about his/her performance.

Question 4

The strongest way for an employee to develop self-efficacy is to:

Accepted Answer

A) develop a strong internal source of control 
B) develop a high degree of self-monitoring 
C) pick easier tasks in order to become more successful 
D) succeed at a challenging task

Question 5

Performance appraisal is used for all of the following except:

Accepted Answer

A) evaluating employee work behavior 
B) making promotion and other reward decisions 
C) identifying employee developmental needs 
D) selecting persons from a pool of job applicants

Question 6

Performance feedback is more likely to lead to increased job performance when it is:

Accepted Answer

A) constructive and specific 
B) provided in written form only 
C) not recorded 
D) one-way communication

Question 7

Why have many organizations found management by objectives to be an effective approach to improving and sustaining high levels of performance?

Accepted Answer

The answer of Why have many organizations found management by...

Question 8

Match the following:
-Positive Consequences

Accepted Answer

A) An attempt to weaken a behavior by attaching no consequences. 
B) A salary increase. 
C) Behavior change induced by either positive or negative consequences. 
D) A one-week disciplinary layoff. 
E) A change in behavior acquired through knowledge acquisition.

Question 9

Which of the following reinforcement consequences would have the most effect under OBM?

Accepted Answer

A) routine pay for performance 
B) social recognition 
C) performance feedback 
D) money-based reinforcement

Question 10

The first step in the performance measurement process is:

Accepted Answer

A) rewarding positive performance behaviors 
B) measuring performance 
C) defining performance in behavioral terms 
D) assessing the impact of performance behaviors

Question 11

The major function(s) of performance appraisal include:

Accepted Answer

A) to provide feedback on performance 
B) to identify developmental needs 
C) to make promotion and reward decisions 
D) all of these

Question 12

Specific feedback is beneficial for initial performance but discourages exploration and undermines the learning needed for later, more independent performance.

Accepted Answer

A) True 
 B)False

Question 13

Minimal effort, lack of commitment, lack of motivation, and personal problems:

Accepted Answer

A) are external attributions for poor performance 
B) are unresolveable and usually result in employee termination 
C) are internal attributions for poor performance 
D) can usually be solved with negative reinforcement

Question 14

Match the following:
-Punishment

Accepted Answer

A) An attempt to weaken a behavior by attaching no consequences. 
B) A salary increase. 
C) Behavior change induced by either positive or negative consequences. 
D) A one-week disciplinary layoff. 
E) A change in behavior acquired through knowledge acquisition.

Question 15

Reinforcement and punishment are administered through:

Accepted Answer

A) extinction 
B) positive or/and negative consequences 
C) ignoring the behavior 
D) withholding a positive consequence

Question 16

FedEx has utilized multiple methods of performance appraisal.One of its more novel or nontraditional methods is:

Accepted Answer

A) supervisor ratings of employees 
B) direct measures of performance (e. g., the number of boxes loaded per eight-hour shift) 
C) employee evaluation of supervisors through a survey-feedback-action system 
D) subjective peer ratings

Question 17

Which of the following is most correct regarding the meaning of entitlement and earning?

Accepted Answer

A) The concept of entitlement in not different from the meaning of earning. 
B) Earning engenders passive, irresponsible behavior. 
C) The power of entitlement to rewards rests on a direct link between performance and rewards. 
D) Merit raises have come to be viewed as entitlements and this has resulted in a reduction of their positive value.

Question 18

Briefly define performance, indicate how performance can be evaluated, and mention attributes of a good performance appraisal system.

Accepted Answer

The answer of Briefly define performance, indicate how performance can...

Question 19

Termination of an employee is corrective discipline.

Accepted Answer