The Most Likely Reason for Salespeople to Make Follow-Up Telephone

Multiple Choice

The most likely reason for salespeople to make follow-up telephone calls to customers is that:

A) follow-up calls are more efficient than e-mails
B) sales managers cannot make all the calls themselves
C) the customer may place repeat orders during a phone call
D) customer service representatives cannot be trusted to make the calls
E) the customers are certain to have complaints and issues that need to be addressed