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    Exam 11: Determining Customer Needs With a Consultative Questioning Strategy
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    Questions That Help Establish Two-Way Communication Between the Salesperson and Customer
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Questions That Help Establish Two-Way Communication Between the Salesperson and Customer

Question 35

Question 35

Multiple Choice

Questions that help establish two-way communication between the salesperson and customer are the __________ questions.


A) pleasure
B) probing
C) specific survey
D) general survey
E) confirmation

Correct Answer:

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