Which of the Following Is Not an Appropriate Activity for a Salesperson

Multiple Choice

Which of the following is not an appropriate activity for a salesperson while their customer is complaining:

A) trying to determine if the complaint is real or imagined.
B) listening carefully and attentively.
C) encouraging the customer to freely express feelings.
D) accepting responsibility for the problem.
E) politely sharing with the customer their point of view concerning the problems cause.