Question 1

The number of people who report directly to an individual is called __________.

Accepted Answer

A)  formalization 
B)  centralization 
C)  span of control 
D)  hierarchy

Question 2

Adding more tasks at the same level of responsibility and skill related to an employee's current position is called __________.

Accepted Answer

A)  job enrichment 
B)  job enlargement 
C)  job rotation 
D)  cross training

Question 3

A job design approach that increases a job's complexity in order to give workers greater responsibility and more opportunities to feel a sense of achievement is called __________.

Accepted Answer

A)  job enrichment 
B)  job enlargement 
C)  job rotation 
D)  cross training

Question 4

Objective job characteristics,including skill variety,task identity,task significance, autonomy,and task feedback,which lead to job satisfaction for people with high growth need strength,are part of __________.

Accepted Answer

A)  scientific management 
B)  the job characteristics model 
C)  the job enrichment model 
D)  motivation management

Question 5

Top-down __________ relies on the organization's leaders and their experience and knowledge of their industry and company to make predictions about the firm's future talent needs.

Accepted Answer

A)  trend analysis 
B)  ratio analysis 
C)  judgmental forecasting 
D)  interest rate forecasting

Question 6

Done properly,job __________ can strategically align job requirements with the company's business strategy and competitive advantage.

Accepted Answer

A)  enrichment 
B)  rotation 
C)  enlargement 
D)  analysis

Question 7

Intrinsic rewards are rewards with monetary value.

Accepted Answer

A) True 
 B)False

Question 8

__________ identifies important tasks and working conditions as well as the tools and technologies used on the job.

Accepted Answer

A)  Job enrichment 
B)  Job rotation 
C)  Job enlargement 
D)  Job analysis

Question 9

An observable unit of work with a beginning and an end is called a __________.

Accepted Answer

A)  job description 
B)  job task 
C)  task analysis 
D)  task statement

Question 10

__________ identifies,in specific behavioral terms,the regular duties and responsibilities of a position.

Accepted Answer

A)  A job description 
B)  A job task 
C)  Task analysis 
D)  A task statement

Question 11

Databases summarizing each employee's competencies, qualifications, languages spoken,and anything else that can help the company understand how the employee can contribute are called __________.

Accepted Answer

A)  talent inventories 
B)  replacement charts 
C)  succession planning 
D)  trend analysis

Question 12

When a secretarial work group takes turns answering the phones,sorting mail,and typing and filing correspondence,it is an example of __________.

Accepted Answer

A)  job enrichment 
B)  job rotation 
C)  job enlargement 
D)  cross training

Question 13

Organizational design is selecting and managing aspects of organizational structure to facilitate organizational goal accomplishment.

Accepted Answer

A) True 
 B)False

Question 14

Aligning the organization's human resources to effectively and efficiently accomplish the organization's strategic goals is called human resource __________.

Accepted Answer

A)  management 
B)  planning 
C)  strategy 
D)  forecasting

Question 15

Moving workers through a variety of jobs to increase their interest and motivation is called __________.

Accepted Answer

A)  job enrichment 
B)  job enlargement 
C)  job rotation 
D)  cross training

Question 16

Strategic planning is a process for making decisions about an organization's long-term goals and how those goals are to be achieved.

Accepted Answer

A) True 
 B)False

Question 17

The replacement chart is a great resource in __________.

Accepted Answer

A)  talent inventory 
B)  replacement chart 
C)  succession planning 
D)  trend analysis

Question 18

Many firms conduct annual __________ of work attitudes,satisfaction,and engagement to identify any trends that suggest that turnover rates may rise.

Accepted Answer

A)  talent inventories 
B)  trend analysis 
C)  succession planning 
D)  employee surveys

Question 19

The focus of Hackman and Oldham's job characteristics model involves creating a good match between a person and his or her job.

Accepted Answer

A) True 
 B)False

Question 20

Companies develop __________ to proactively address either a talent shortage or surplus.

Accepted Answer

A)  talent inventories 
B)  trend analysis 
C)  action plans 
D)  gap analysis

Exam 4: Analyzing Work and Human Resource Planning

The number of people who report directly to an individual is called __________.

Adding more tasks at the same level of responsibility and skill related to an employee's current position is called __________.

A job design approach that increases a job's complexity in order to give workers greater responsibility and more opportunities to feel a sense of achievement is called __________.

Objective job characteristics,including skill variety,task identity,task significance, autonomy,and task feedback,which lead to job satisfaction for people with high growth need strength,are part of __________.

Top-down __________ relies on the organization's leaders and their experience and knowledge of their industry and company to make predictions about the firm's future talent needs.

Done properly,job __________ can strategically align job requirements with the company's business strategy and competitive advantage.

Intrinsic rewards are rewards with monetary value.

__________ identifies important tasks and working conditions as well as the tools and technologies used on the job.

An observable unit of work with a beginning and an end is called a __________.

__________ identifies,in specific behavioral terms,the regular duties and responsibilities of a position.

Databases summarizing each employee's competencies, qualifications, languages spoken,and anything else that can help the company understand how the employee can contribute are called __________.

When a secretarial work group takes turns answering the phones,sorting mail,and typing and filing correspondence,it is an example of __________.

Organizational design is selecting and managing aspects of organizational structure to facilitate organizational goal accomplishment.

Aligning the organization's human resources to effectively and efficiently accomplish the organization's strategic goals is called human resource __________.

Moving workers through a variety of jobs to increase their interest and motivation is called __________.

Strategic planning is a process for making decisions about an organization's long-term goals and how those goals are to be achieved.

The replacement chart is a great resource in __________.

Many firms conduct annual __________ of work attitudes,satisfaction,and engagement to identify any trends that suggest that turnover rates may rise.

The focus of Hackman and Oldham's job characteristics model involves creating a good match between a person and his or her job.

Companies develop __________ to proactively address either a talent shortage or surplus.