Recording a Customer's Communication Style in CRM Software Can Help

Multiple Choice

Recording a customer's communication style in CRM software can help a salesperson:

A) remember the names of the customer's children and spouse
B) ask another salesperson with the customer's communication style to call the customer
C) know which products a customer will buy and won't buy
D) remember to adapt his or her style when calling the customer
E) avoid customers that have different communication styles