Multiple Choice
Researchers at Texas A&M University have discovered five service-quality dimensions.What are they?
A) responsiveness,reliability,empathy,tangibles and value
B) tangibles,value,reliability,continuity and assurance
C) reliability,responsiveness,value,assurance and continuity
D) empathy,assurance,responsiveness,reliability and tangibles
E) tangibles,reliability,value,empathy,and assurance
Correct Answer:
Verified
Correct Answer:
Verified
Q15: Low-involvement buyers care mostly about:<br>A)specifications<br>B)durability<br>C)loyalty<br>D)brand<br>E)price
Q34: People buy products if they fulfill a
Q57: A good way to determine a customer's
Q58: In order to bring the Walker Hotel
Q60: A grain supplier to cattle farmers has
Q61: Two guests checking into a Hyatt Regency
Q62: The decisions,activities and communication strategies that are
Q63: Which of the following is a price
Q64: A designer releases her fall line of
Q66: As the level of competition increases,especially in