Multiple Choice
According to sales trainer Tony Alessandra,there are three possible service outcomes. Which one should salespeople strive for?
A) the moment of happiness
B) the moment of truth
C) the moment of misery
D) the moment of magic
E) the moment of expectation
Correct Answer:
Verified
Correct Answer:
Verified
Q5: In the six-step presentation plan,the"servicing the sale"step
Q6: John Bieland, the equipment buyer for Great
Q7: Diligence,an essential service behavior,combines responsiveness and:<br>A)knowledge<br>B)technical skill<br>C)reliability<br>D)persuasiveness<br>E)precision
Q8: Alana Pierce is the director of Membership
Q9: Which service behavior is LEAST important in
Q11: Expansion selling encompasses which of the following?<br>A)partial-line
Q12: Developing relationships with employees in shipping,fulfillment,credit,and finance
Q13: According to Tony Alessandra,failure of a purchased
Q14: The most likely reason for salespeople to
Q15: The process of recommending products or services