Question 1

The cultural intelligence profile that works best with people of a similar background is

Accepted Answer

A) chameleon. 
B) provincial. 
C) analyst. 
D) natural. 
E) mimic.

Question 2

Studies have shown that when individual values align with organizational values, the results are positive.

Accepted Answer

A) True 
 B)False

Question 3

After working with Rene for the past few weeks, it is clear that she can be described as having high power distance. This would mean she accepts that her boss makes the decisions and she follows his direction.

Accepted Answer

A) True 
 B)False

Question 4

The extent to which an employee identifies and is involved with a particular organization and wishes to maintain membership in that organization is known as

Accepted Answer

A) organizational performance. 
B) job performance. 
C) job involvement. 
D) organizational commitment. 
E) job satisfaction.

Question 5

Introduction of pay-for-performance, which rewards individual behaviour and performance, is not likely to be welcomed in a culture where the group is more important than each individual.

Accepted Answer

A) True 
 B)False

Question 6

In contrasting values and attitudes, which of the following is TRUE?

Accepted Answer

A) They come from different sources. 
B) There is no significant correlation between the two. 
C) Attitudes are more stable than values. 
D) Values are more stable than attitudes. 
E) Values are based on diversity issues.

Question 7

On a recent trip to the United States, Jack found himself discussing diversity issues. Jack found that American managers appeared to rely more on hierarchy in their organization structures. This leads Jack to conclude that

Accepted Answer

A) Canadian values appear to be somewhat inferior to American values. 
B) Americans appear to be more suited to working in teams. 
C) Canadian and American managers will likely behave somewhat differently. 
D) Americans will always follow the directives of their managers more. 
E) Canadians value individuality and individual performance more than Americans.

Question 8

Jon is a middle level manager at Apex Corporation, a manufacturer of electronic switches for the telecommunications industry. Jon has been in his position for about three years and has been heard on several occasions telling others he likes his job. Jon is expressing his

Accepted Answer

A) attitude about work. 
B) values about work. 
C) perceptions about work. 
D) frustration by making a positive comment. 
E) Jon is really not expressing anything significant.

Question 9

The word "attitude" describes a tendency to feel and behave in a particular way toward some object.

Accepted Answer

A) True 
 B)False

Question 10

Joe has outlined the goals that he wants to achieve in his life. These are known as his Instrumental Values.

Accepted Answer

A) True 
 B)False

Question 11

Research and experience has shown that a person's general disposition toward life moderates the job satisfaction-turnover relationship.

Accepted Answer

A) True 
 B)False

Question 12

Within the framework of the Rokeach value survey, what are instrumental values?

Accepted Answer

A) goals that individuals would like to achieve during their lifetime 
B) concepts or beliefs that guide how we make decisions about, and evaluations of, behaviours and events 
C) principles that guide behaviour and inform us whether actions are right or wrong 
D) fixed or predetermined policies or modes of action 
E) preferable ways of behaving

Question 13

Individualism is the degree to which people prefer to act as ________, whereas collectivism is the equivalent of ________.

Accepted Answer

A) individuals; group behaviour 
B) individuals; uncertainty avoidance 
C) individuals; low individualism 
D) power brokers; low individualism 
E) power brokers; low self-esteem

Question 14

When individuals are in a good mood, they are more likely to engage in more organizational citizenship behaviour (OCB).

Accepted Answer

A) True 
 B)False

Question 15

Within Hofstede's research, a culture emphasizing ________ would value thrift, persistence and tradition.

Accepted Answer

A) long-term orientation 
B) short-term orientation 
C) power distance 
D) collectivism 
E) individualism

Question 16

If employees have a negative attitude toward their jobs, they do NOT have

Accepted Answer

A) organizational commitment. 
B) values. 
C) job satisfaction. 
D) job involvement. 
E) job stability.

Question 17

Which of the following statements about values is incorrect?

Accepted Answer

A) Values facilitate the understanding of attitudes and motivation. 
B) Values influence our perceptions. 
C) Values can cloud objectivity and rationality. 
D) Values generally have no effect on job satisfaction. 
E) Values generally influence attitudes and behaviour.

Question 18

Stacy was trying to figure out how best to interact with Abdul, who recently joined her department and is from the Middle East; Stacy is focusing on understanding Abdul's cultural rules and expectations as she decides how to approach him. Stacy is exhibiting which cultural intelligence profile?

Accepted Answer

A) mimic 
B) analyst 
C) ambassador 
D) chameleon 
E) provincial

Question 19

As a manager, Troy tries to keep his employees happy, as he has always believed that an individual's job satisfaction leads to higher productivity. Is Troy correct?

Accepted Answer

A) True 
 B)False

Question 20

Power distance is the extent to which emphasis is placed on care of self and immediate family rather than on others.

Accepted Answer

A) True 
 B)False

Exam 3: Values, Attitudes, and Diversity in the Workplace

The cultural intelligence profile that works best with people of a similar background is

Studies have shown that when individual values align with organizational values, the results are positive.

After working with Rene for the past few weeks, it is clear that she can be described as having high power distance. This would mean she accepts that her boss makes the decisions and she follows his direction.

The extent to which an employee identifies and is involved with a particular organization and wishes to maintain membership in that organization is known as

Introduction of pay-for-performance, which rewards individual behaviour and performance, is not likely to be welcomed in a culture where the group is more important than each individual.

In contrasting values and attitudes, which of the following is TRUE?

On a recent trip to the United States, Jack found himself discussing diversity issues. Jack found that American managers appeared to rely more on hierarchy in their organization structures. This leads Jack to conclude that

Jon is a middle level manager at Apex Corporation, a manufacturer of electronic switches for the telecommunications industry. Jon has been in his position for about three years and has been heard on several occasions telling others he likes his job. Jon is expressing his

The word "attitude" describes a tendency to feel and behave in a particular way toward some object.

Joe has outlined the goals that he wants to achieve in his life. These are known as his Instrumental Values.

Research and experience has shown that a person's general disposition toward life moderates the job satisfaction-turnover relationship.

Within the framework of the Rokeach value survey, what are instrumental values?

Individualism is the degree to which people prefer to act as , whereas collectivism is the equivalent of .

When individuals are in a good mood, they are more likely to engage in more organizational citizenship behaviour (OCB).

Within Hofstede's research, a culture emphasizing ________ would value thrift, persistence and tradition.

If employees have a negative attitude toward their jobs, they do NOT have

Which of the following statements about values is incorrect?

Stacy was trying to figure out how best to interact with Abdul, who recently joined her department and is from the Middle East; Stacy is focusing on understanding Abdul's cultural rules and expectations as she decides how to approach him. Stacy is exhibiting which cultural intelligence profile?

As a manager, Troy tries to keep his employees happy, as he has always believed that an individual's job satisfaction leads to higher productivity. Is Troy correct?

Power distance is the extent to which emphasis is placed on care of self and immediate family rather than on others.