Question 1

A society that prefers structured situations to alleviate unpredictability experiences

Accepted Answer

A) certainty avoidance. 
B) power distance. 
C) gender differentiation. 
D) uncertainty avoidance. 
E) assertiveness.

Question 2

There are few universal values or consistent ethical principles.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following statements is most accurate when looking at anglophone and francophone values?

Accepted Answer

A) Francophones have generally been found to be more collectivist or group-oriented with a greater need for achievement. 
B) Anglophone managers tend to value autonomy and intrinsic job values, and thus are more achievement oriented. 
C) Francophone managers tend to value affiliation and extrinsic job values such as technical supervision. 
D) There are no significant differences between anglophone and francophone managers in individualism and collectivism. 
E) There appear to be few differences between anglophones and francophones.

Question 4

Job satisfaction is essentially the belief that there are fair outcomes in the workplace.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following best describes ethics?

Accepted Answer

A) concepts or beliefs that guide how we make decisions about, and evaluations of, behaviours and events 
B) principles that guide behaviour and inform us whether actions are right or wrong 
C) preferable ways of behaving 
D) fixed or predetermined policies or modes of action 
E) goals that individuals would like to achieve during their lifetime

Question 6

Ji clearly has an emotional attachment to the company that he works for, and it makes up a significant part of his identity. Ji can be said to be exhibiting affective commitment.

Accepted Answer

A) True 
 B)False

Question 7

What are the major workforce diversity groups?

Accepted Answer

A) gender, height, age, disability, domestic partners, non-Christian 
B) gender, weight, age, disability, domestic partners, non-Christian 
C) gender, national origin, age, disability, height, non-Christian 
D) gender, national origin, age, disability, domestic partners, non-Christian 
E) gender, national origin, age, disability, political ideology, non-Christian

Question 8

Uncertainty avoidance is when avoidance of uncertain and ambiguous situations is preferred.

Accepted Answer

A) True 
 B)False

Question 9

Values change as we develop more life experience.

Accepted Answer

A) True 
 B)False

Question 10

According to John Meyer's research on organizational commitment, which of the following statements is TRUE?

Accepted Answer

A) Continuance commitment is based on the obligation and employee feels to stay. 
B) Normative commitment is based on the economic harm of quitting. 
C) Affective commitment is based on shared values. 
D) Cognitive commitment is directly correlated to the mental ability of the employee to stay committed to organizational goals. 
E) Normative commitment is loyalty to coworkers.

Question 11

Individualism is the extent to which a society accepts that power is distributed unequally.

Accepted Answer

A) True 
 B)False

Question 12

It is generally observed that senior management is often led by Baby Boomers with Generation X now starting to move into head offices as well.

Accepted Answer

A) True 
 B)False

Question 13

As manager who is labelled as an "analyst" in cultural intelligence is most likely to use ________ to understand a cross-cultural situation.

Accepted Answer

A) cues from others 
B) research 
C) charm 
D) intuition 
E) rules

Question 14

Jack has completed a review of recent research on organizational commitment; his research tells him that organizational commitment is

Accepted Answer

A) less universally understood as a value than job satisfaction. 
B) not an attitude which can be used to predict organizational citizenship behaviour. 
C) a valid predictor for employee attitudes and values. 
D) the same as job involvement and can be used to predict success. 
E) probably a better predictor of employee turnover than job satisfaction.

Question 15

Values are

Accepted Answer

A) flexible and adaptable. 
B) synonymous with attitudes. 
C) consistent among occupational groups. 
D) fairly stable over time. 
E) based solely on perception.

Question 16

Which of the following doesn't contribute to workplace stress?

Accepted Answer

A) work overload 
B) role conflict 
C) incompetent colleagues 
D) lack of personal fit with a job 
E) clear job description

Question 17

Canada is a multicultural society and is becoming more diverse than it was 20 years ago. This means there are many new differences between people that challenge managers. What kinds of accommodations of value differences should managers provide in today's Canada?

Accepted Answer

A) Some cultures value social activities over work activities and this requires accommodation at all times. 
B) Some cultures have sacred days and practices that may require work accommodations from time to time. 
C) Some cultures assert their own specialness and expect to be accommodated all the time. 
D) Some cultures believe that racism is OK and this should be accommodated from time to time. 
E) Some cultures are anti-materialistic and should not be made to be part of the modern utilitarian/capitalistic system.

Exam 3: Values, Attitudes, and Diversity in the Workplace

A society that prefers structured situations to alleviate unpredictability experiences

There are few universal values or consistent ethical principles.

Which of the following statements is most accurate when looking at anglophone and francophone values?

Job satisfaction is essentially the belief that there are fair outcomes in the workplace.

Which of the following best describes ethics?

Ji clearly has an emotional attachment to the company that he works for, and it makes up a significant part of his identity. Ji can be said to be exhibiting affective commitment.

What are the major workforce diversity groups?

Uncertainty avoidance is when avoidance of uncertain and ambiguous situations is preferred.

Values change as we develop more life experience.

According to John Meyer's research on organizational commitment, which of the following statements is TRUE?

Individualism is the extent to which a society accepts that power is distributed unequally.

It is generally observed that senior management is often led by Baby Boomers with Generation X now starting to move into head offices as well.

As manager who is labelled as an "analyst" in cultural intelligence is most likely to use ________ to understand a cross-cultural situation.

Jack has completed a review of recent research on organizational commitment; his research tells him that organizational commitment is

Values are

Which of the following doesn't contribute to workplace stress?

Canada is a multicultural society and is becoming more diverse than it was 20 years ago. This means there are many new differences between people that challenge managers. What kinds of accommodations of value differences should managers provide in today's Canada?