Question 1

Which of the following is true of the glass ceiling?

Accepted Answer

A)  It is a barrier that prevents women from advancing to the top jobs in organizations. 
B)  It refers to the level of transparency between the external and internal stakeholders of an organization. 
C)  It is an invisible barrier that prevents communication between the top management and the lower-level employees of an organization. 
D)  It refers to the phenomenon of men joining professions that were previously dominated by women.

Question 2

In the context of age discrimination, unlike younger workers, older workers:

Accepted Answer

A)  care less about the quality of their work. 
B)  are more likely to consume alcohol at work. 
C)  are less likely to quit or show up late to work. 
D)  tend to engage more in workplace aggression.

Question 3

When Galax Inc., a logistics firm, hired Melissa as its president, it became evident that the firm does not have _____ to prevent women from rising to leadership positions.

Accepted Answer

A)  a glass ceiling 
B)  market commonality 
C)  confirmation bias 
D)  a glass escalator

Question 4

The access and legitimacy paradigm is consistent with achieving organizational plurality.

Accepted Answer

A) True 
 B)False

Question 5

Surface-level diversity consists of differences such as age, gender, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure.

Accepted Answer

A) True 
 B)False

Question 6

Alice works as a secretary for Jared. Jared finds Alice to be extremely dependable even in stressful situations. She is always calm and is able to come up with solutions for any problem. In the context of personalities, Alice can be described as being _____.

Accepted Answer

A)  unconscientious 
B)  introverted 
C)  emotionally stable 
D)  emotionally volatile

Question 7

William is a junior copywriter at an advertising agency. Jonathan, his boss, feels that William will have a rapid career growth because he is spontaneous and always eager to learn new things. William is broadminded and respects everyone's views. Given this information, William can be best described as being _____.

Accepted Answer

A)  open to experiences 
B)  conscientious 
C)  agreeable 
D)  emotionally stable

Question 8

Phillip owns a large real estate firm. He imparts training to the managers of the firm to help them effectively manage its multiethnic workforce. He places emphasis on being flexible and being able to negotiate and solve problems. The managers also receive training on conflict resolution. In the given scenario, Phillip uses _____.

Accepted Answer

A)  skills-based diversity training 
B)  diversity awareness training 
C)  readiness-based diversity training 
D)  supervisory diversity training

Question 9

Silics Inc., a software firm, decided to hire a technical expert. The company conducted an aptitude test followed by structured interviews for candidates. David, an African American, did exceptionally well in all the assessments, but Silics Inc., known for discriminating against African Americans, rejected him. David then filed a case against Silics Inc. on charges of racial discrimination. In the context of affirmative action, the company will most likely be required to:

Accepted Answer

A)  refer David to another company. 
B)  hire other African Americans to compensate for David's loss. 
C)  promote other minority employees in the company. 
D)  pay attorney's fees and court costs for David.

Question 10

Which of the following is a significant factor behind the lack of women at top levels of management?

Accepted Answer

A)  Women are more prone to illness and accidents. 
B)  Women are easily contended. 
C)  Women face sex discrimination. 
D)  Women are less likely to be proactive in asserting themselves.

Question 11

Salvatore Inc. is an insurance company. The company regularly provides training to all its middle-level managers to help them manage the diverse workforce. The mangers are usually trained on flexibility, negotiation, and problem solving. This helps the managers resolve conflicts easily and ensure the completion of work effectively. In the given scenario, Salvatore Inc. uses _____.

Accepted Answer

A)  skills-based diversity training 
B)  diversity awareness training 
C)  readiness-based diversity training 
D)  supervisory diversity training

Question 12

Extraversion is the degree to which someone is not angry, depressed, anxious, emotional, insecure, or excitable.

Accepted Answer

A) True 
 B)False

Question 13

_____ teaches employees the practical expertise they need for managing a diverse workforce, such as flexibility and adaptability, negotiation, problem solving, and conflict resolution.

Accepted Answer

A)  Skills-based diversity training 
B)  Diversity pairing 
C)  Work sample assessment 
D)  Awareness training

Question 14

Hart and Mitchell is a successful law firm. The firm is often criticized for its preferential treatment to female employees and employees from minority groups. The interests of other employees are often neglected in the company's efforts to maintain a diverse workforce. In the given scenario, Hart and Mitchell has taken _____ toward creating a diverse workforce.

Accepted Answer

A)  affirmative action 
B)  expressive action 
C)  communicative action 
D)  rational action

Question 15

There is no federal law or agency to oversee diversity in organizations.

Accepted Answer

A) True 
 B)False

Question 16

Grimpy's is a chain of stores that specializes in healthcare and wellness products. As the company is expanding, the management wants to take steps to hire more women. By doing this, the management hopes to establish a diverse workforce for the benefit of the company. This scenario illustrates the concept of _____.

Accepted Answer

A)  ethnocentrism 
B)  collectivism 
C)  affirmative action 
D)  social stratification

Question 17

Ima Nakato is an attorney who owns a successful law firm. He ensures that the employees hired by the firm are from diverse ethnic and cultural backgrounds. Ima matches higher-level employees with lower-level employees of different backgrounds and sexes for mentoring. He wants to reduce any stereotypical attitudes that might exist among his employees. In the given scenario, Ima Nakato uses _____.

Accepted Answer

A)  diversity audits 
B)  diversity pairing 
C)  skills-based diversity training 
D)  diversity awareness training

Question 18

Tyell Corp. is a financial consulting firm. The firm has a varied client base. It also hires employees from various ethnicities and backgrounds. As this diversified workforce can give way to problems, the company invests time in increasing its employees' knowledge regarding one another's cultures. The employees are taught to question stereotypes and how to change their personal assumptions about other people. In the given scenario, Tyell Corp. uses _____.

Accepted Answer

A)  skills-based diversity training 
B)  awareness training 
C)  readiness-based diversity training 
D)  supervisory training

Question 19

Aiden is an investment banker. He often gets anxious and doubts his own capabilities. He has decided to quit his job because he is unable to handle fairly stressful situations. In the context of personalities, Aiden can be described as being _____.

Accepted Answer

A)  an introvert 
B)  an extravert 
C)  emotionally handicapped 
D)  emotionally unstable

Question 20

Emma is a marketing manager at a multinational corporation. She gets anxious when her job gets stressful, and she tends to get annoyed with her subordinates for the smallest of reasons. In the context of personalities, Emma can be described as being _____.

Accepted Answer

A)  an introvert 
B)  emotionally handicapped 
C)  an extravert 
D)  emotionally unstable

Exam 12: Managing Individuals and a Diverse Workforce

Which of the following is true of the glass ceiling?

In the context of age discrimination, unlike younger workers, older workers:

When Galax Inc., a logistics firm, hired Melissa as its president, it became evident that the firm does not have _____ to prevent women from rising to leadership positions.

The access and legitimacy paradigm is consistent with achieving organizational plurality.

Surface-level diversity consists of differences such as age, gender, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure.

Alice works as a secretary for Jared. Jared finds Alice to be extremely dependable even in stressful situations. She is always calm and is able to come up with solutions for any problem. In the context of personalities, Alice can be described as being _____.

Which of the following is a significant factor behind the lack of women at top levels of management?

Extraversion is the degree to which someone is not angry, depressed, anxious, emotional, insecure, or excitable.

_____ teaches employees the practical expertise they need for managing a diverse workforce, such as flexibility and adaptability, negotiation, problem solving, and conflict resolution.

There is no federal law or agency to oversee diversity in organizations.

Aiden is an investment banker. He often gets anxious and doubts his own capabilities. He has decided to quit his job because he is unable to handle fairly stressful situations. In the context of personalities, Aiden can be described as being _____.

Emma is a marketing manager at a multinational corporation. She gets anxious when her job gets stressful, and she tends to get annoyed with her subordinates for the smallest of reasons. In the context of personalities, Emma can be described as being _____.