Question 1

An important part of controlling is monitoring and measuring progress.

Accepted Answer

A) True 
 B)False  True

Question 2

Dongfang has recently moved up to shift manager at Common Grounds,a popular local coffee shop.When she was a barista,she greatly enjoyed talking to the customers about different grounds of coffee and creating new drinks for her regular customers.When her replacement,Holly,started,Dongfang continued to talk to the customers about the different coffees while Holly was relegated to steaming the milk.Dongfang is spending time on ____________.

Accepted Answer

A)  leading the store
B)  managing people
C)  controlling Holly
D)  nonmanagement functions D

Question 3

Anna Mia is excited about studying the behavioral science approach in her Principles of Management class.She feels well prepared to study this approach because she has already taken classes in ________,__________,and __________.

Accepted Answer

A)  sociology;economics;management science.
B)  economics;philosophy;research
C)  economics;psychology;sociology
D)  psychology;sociotechnical theory;economics C

Question 4

Dillon has excellent decision making skills.These skills will be required if Dillon wishes to one day become a ___________ manager.

Accepted Answer

A)  functional
B)  top-level
C)  first-line
D)  program

Question 5

A _________ __________ coordinates employees and other resources across several functional departments to accomplish a specific goal or task.

Accepted Answer

A)  functional manager
B)  production manager
C)  project manager
D)  task manager

Question 6

Emilio has studied Chester Barnard's work on authority and power distributions in organizations.Emilio has now become aware of the _________ that make up the informal organization within his company's formal organization.

Accepted Answer

A)  managers
B)  cliques
C)  concepts
D)  functions

Question 7

The Father of Scientific Management was _________.

Accepted Answer

A)  Frank Gilbreth
B)  Henri Fayol
C)  Frederick Taylor
D)  Elton Mayo

Question 8

After three people developed food poisoning after having coffee at Common Grounds,Dongfang gave an interview to the local news to discuss the shipment of tainted milk that had arrived as the store the previous day.Dongfang is acting as a ________________.

Accepted Answer

A)  negotiator
B)  spokesperson
C)  liaison
D)  disseminator

Question 9

Another name for a team leader is a ________ _________.

Accepted Answer

A)  program manager
B)  activities leader
C)  operative supervisor
D)  project leader

Question 10

Viewing the organization as a whole and the interrelationship of its parts defines __________.

Accepted Answer

A)  behavioral theory
B)  management science theory
C)  classical theory
D)  systems theory

Question 11

The systems theory of management focuses on individual systems and how they work.

Accepted Answer

A) True 
 B)False

Question 12

The four management functions include the following except ____________.

Accepted Answer

A)  planning
B)  organizing
C)  leading
D)  concentrating

Question 13

Which type of skills is necessary according to systems theorists?

Accepted Answer

A)  people
B)  information systems
C)  conceptual
D)  technical

Question 14

The focus on the job and management functions in order to determine the best way to manage in all organizations is _______________.

Accepted Answer

A)  behavioral theory
B)  classical theory
C)  efficiency theory
D)  contingency theory

Question 15

Three friends,Saad,Shaheena,and Syddarth,all started at Plastico the same day.After Saad was promoted to mid-manager,he called upon Shaheena to aid him in training other employees in the inventory management system.Saad has recognized he is weak in _____________ skills.

Accepted Answer

A)  technical
B)  interpersonal
C)  decision-making
D)  supervisory

Question 16

The aim of Weber's bureaucracy concept was to develop _______ to ensure that employees were treated fairly.

Accepted Answer

A)  the functions
B)  rules and procedures
C)  the theory
D)  principles

Question 17

In a learning organization,all employees are involved in _________.

Accepted Answer

A)  minimizing change
B)  identifying global opportunities
C)  identifying and solving problems
D)  integrating teams

Question 18

Planning includes all of the following roles except _________.

Accepted Answer

A)  entrepreneur
B)  negotiator
C)  spokesperson
D)  disseminator

Question 19

Describe the different skills needed at each of the three management levels.

Accepted Answer

The answer of Describe the different skills needed at each...

Question 20

Classifications of management approaches are also referred to as ___________.

Accepted Answer

A)  technical theories
B)  contingency theories
C)  schools of management thought
D)  behavioral schools of thought

Exam 1: Management and Its History