Question 1

Business is booming! Out of excitement,you sent out a memo which told everyone that you would be giving everyone vacations once this quarter's sales figures were posted on August 1st.Subsequently,everyone in your department planned a vacation for August 1st through the 7th.What was wrong with your message?

Accepted Answer

A)  the who: you did not send the message to the correct people
B)  the how: you did not encode your message correctly of when the vacations would be
C)  the when: you did not send the message at the right time
D)  the where: you did not send the message in the correct setting B

Question 2

________________ use manager's insights in an interactive computer-based process to assist in making nonroutine decisions.

Accepted Answer

A)  MIS
B)  TPS
C)  M2M
D)  DSS D

Question 3

The three types of information systems include _____________.

Accepted Answer

A)  TPS,MIS,and M2M
B)  TPS,MIS,and DSS
C)  MIS,M2M,and TPS
D)  M2M,TPS,and DSS B

Question 4

Asking the receiver if they have any questions is a good way to check if the message has been received.

Accepted Answer

A) True 
 B)False

Question 5

Active listening includes all of the following except _____________.

Accepted Answer

A)  interpreting the message often
B)  mentally repeating the message
C)  taking notes
D)  reviewing the message

Question 6

You are the broker of a successful real estate office in the Metro area.Within your organization,you have three senior sales agents,Farrah,Saad,and Timothy,who each oversee ten sale agents.Lately you have noticed that Farrah's agents seem to be annoyed with her and are seeming to be rather disgruntled.You sit in on a meeting with her team and find that she is constantly asking her team "why are you not getting more listings?" You have a meeting scheduled with Farrah…what are you going to tell her?

Accepted Answer

The answer of You are the broker of a successful...

Question 7

Reflecting responses should not be used in which situation?

Accepted Answer

A)  coaching
B)  disciplining
C)  counseling
D)  encouraging

Question 8

"You will make it!" is an example of a probing response.

Accepted Answer

A) True 
 B)False

Question 9

List and describe the five steps of the message-sending process.

Accepted Answer

The answer of List and describe the five steps of...

Question 10

List and define the four steps in the interpersonal communication process.

Accepted Answer

The answer of List and define the four steps in...

Question 11

Which of the following is not traditionally a part of an information network?

Accepted Answer

A)  competitors
B)  customers
C)  headquarters
D)  suppliers

Question 12

A message such as "please copy this document" is a simple message and therefore _________.

Accepted Answer

A)  should be offered orally
B)  needs minimal planning
C)  could be offered in written and oral form
D)  might be misinterpreted

Question 13

Which of the following can be a nonverbal and graphic form of written communication?

Accepted Answer

A)  newsletters and signs
B)  reports and memos
C)  posters and signs
D)  bulletin boards and memos

Question 14

During Gene's meeting with his manager,his manager emphasized the great work Gene was doing while briefly mentioning areas for improvement.Which of the following types of communication barriers does this situation represent?

Accepted Answer

A)  perception
B)  information overload
C)  trust and credibility
D)  filtering

Question 15

You are the supervisor of three employees at a local sporting goods store.One of your employees,Karen,is somewhat off putting to customers because she is always very over the top with enthusiasm and overly excited about why the customer wants to buy something.You need to have a talk with Karen so that you can improve her job performance.Please design a small paragraph of what you would say to Karen,remembering to identify which element of emotional intelligence you see as being her biggest issue.

Accepted Answer

The answer of You are the supervisor of three employees...

Question 16

Encoding is the process of translating the message into a meaningful form and determining if feedback,a response,or a new message is needed.

Accepted Answer

A) True 
 B)False

Question 17

One of the problems that receivers have is that they __________.

Accepted Answer

A)  do not want to hear the message
B)  start to evaluate while listening to the message
C)  do not offer feedback
D)  are too busy reading body language

Question 18

Getting the listener's full attention,questioning them,and asking them to paraphrase the message are all techniques to overcome which communication barrier?

Accepted Answer

A)  noise
B)  information overload
C)  channel selection
D)  poor listening

Question 19

Understanding one's own emotions is called ___________.

Accepted Answer

A)  emotional stability
B)  emotional intelligence
C)  emotional quotient
D)  emotional awareness

Question 20

What is the difference among vertical,horizontal,and grapevine communication?

Accepted Answer

The answer of What is the difference among vertical,horizontal,and grapevine...

Exam 13: Communication and Information Technology

________________ use manager's insights in an interactive computer-based process to assist in making nonroutine decisions.

The three types of information systems include _____________.

Asking the receiver if they have any questions is a good way to check if the message has been received.

Active listening includes all of the following except _____________.

Reflecting responses should not be used in which situation?

"You will make it!" is an example of a probing response.

List and describe the five steps of the message-sending process.

List and define the four steps in the interpersonal communication process.

Which of the following is not traditionally a part of an information network?

A message such as "please copy this document" is a simple message and therefore _________.

Which of the following can be a nonverbal and graphic form of written communication?

During Gene's meeting with his manager,his manager emphasized the great work Gene was doing while briefly mentioning areas for improvement.Which of the following types of communication barriers does this situation represent?

Encoding is the process of translating the message into a meaningful form and determining if feedback,a response,or a new message is needed.

One of the problems that receivers have is that they __________.

Getting the listener's full attention,questioning them,and asking them to paraphrase the message are all techniques to overcome which communication barrier?

Understanding one's own emotions is called ___________.

What is the difference among vertical,horizontal,and grapevine communication?