Mary Is a New Supervisor Working with a Pre-Existing Staff

Multiple Choice

Mary is a new supervisor working with a pre-existing staff that has resisted many of the new policies she has put into place.Mary explains to the staff that the new policies are more effective than the old ones because they save time and energy,and allows the staff more time to spend servicing customers.How is Mary overcoming resistance with her staff?

A) by creating a win-win situation
B) by creating urgency
C) by clearly state why the change is needed and how it will affect employees
D) by developing a positive trust climate for change