Multiple Choice
When working with a customer who has a problem, the first step is to
A) take immediate action.
B) defend company policies.
C) makes sure you understand the customer's problem by asking questions.
D) all of these choices.
Correct Answer:
Verified
Correct Answer:
Verified
Q18: Intangible items<br>A)cannot be sold.<br>B)can be seen.<br>C)cannot be
Q19: Difficult customers should be ignored until their
Q20: Do not judge your customers based on
Q21: Never accept personal phone calls or carry
Q22: Customers expect responsive action in a timely
Q24: Customers want<br>A)unprofessional treatment.<br>B)dedication attention.<br>C)a "chatty" salesperson.<br>D)none of
Q25: If it will make a sale, it
Q26: Building good customer relations is easier do
Q27: Never argue with a customer.
Q28: It is appropriate to ignore sloppy teenagers