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Q16: Timeliness is important to customers.
Q17: Reliability refers to<br>A)the knowledge level of the
Q18: Intangible items<br>A)cannot be sold.<br>B)can be seen.<br>C)cannot be
Q19: Difficult customers should be ignored until their
Q21: Never accept personal phone calls or carry
Q22: Customers expect responsive action in a timely
Q23: When working with a customer who has
Q24: Customers want<br>A)unprofessional treatment.<br>B)dedication attention.<br>C)a "chatty" salesperson.<br>D)none of
Q25: If it will make a sale, it