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Q18: Intangible items<br>A)cannot be sold.<br>B)can be seen.<br>C)cannot be
Q19: Difficult customers should be ignored until their
Q20: Do not judge your customers based on
Q21: Never accept personal phone calls or carry
Q23: When working with a customer who has
Q24: Customers want<br>A)unprofessional treatment.<br>B)dedication attention.<br>C)a "chatty" salesperson.<br>D)none of
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Q27: Never argue with a customer.