Question 1

Benchmarking is a process that helps compare a company against its competitors on a variety of relevant indicators.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is false regarding statistical sampling for control purposes?

Accepted Answer

A) The more samples are taken,the higher the likelihood of accidentally selecting a sample with excessive values when the process actually is still under control 
B) Deciding what indicators are high or low enough to be considered out of control is the simplest of the problems facing operation managers 
C) Measuring upper and lower control limits are the basis for management by exception 
D) Using high thresholds for control increases the risk of not detecting processes that are getting out of control 
E) All of the above are true

Question 3

Measuring the quality of the service portion of an output is often more difficult than measuring the quality of the facilitating good.Why is this?

Accepted Answer

The answer of Measuring the quality of the service portion...

Question 4

Strategy maps can help define a balanced scorecard.

Accepted Answer

A) True 
 B)False

Question 5

Provide a brief history of ISO 9000.

Accepted Answer

The answer of Provide a brief history of ISO 9000....

Question 6

ISO 9000 is a series of standards covering environmental management systems,auditing,labeling,and life-cycle assessment.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following distributions can best represent the number-of-defects c chart?

Accepted Answer

A) Dichotomous 
B) Poisson 
C) Binomial 
D) Chi square 
E) Normal

Question 8

What is process control?

Accepted Answer

The answer of What is process control?...

Question 9

What is the most common error made when monitoring data?

Accepted Answer

The answer of What is the most common error made...

Question 10

Measuring _________ _________ is analogous to product defects in service quality.

Accepted Answer

The answer of Measuring _________ _________ is analogous to product...

Question 11

Wheelwright and Hayes (1985)suggest that organizations can progress through four stages of effectiveness in terms of the role their operations play in supporting and achieving the overall strategic objectives of a business's production system.Briefly list these stages.

Accepted Answer

The answer of Wheelwright and Hayes (1985)suggest that organizations can...

Question 12

Among the best-known companies that use customer satisfaction surveys to evaluate service quality in various industries is:

Accepted Answer

A) J)D.Power and Associates 
B) McDonald's 
C) American Express 
D) Alaska Airlines 
E) None of the above

Question 13

Which of the following is not a step in constructing control charts?

Accepted Answer

A) Initial samples of the process to be monitored need to be taken 
B) Means and ranges for the samples must be calculated 
C) Deriving the means by the ranges previously calculated 
D) Graphing sample means and ranges chronologically

Question 14

What are three reasons to use control charts for process control.

Accepted Answer

The answer of What are three reasons to use control...

Question 15

Which one of the following perceptual measures corresponds to a company that is in the internally neutral stage of operational effectiveness?

Accepted Answer

A) Outside experts are called in for strategic decisions 
B) Aim is to achieve competitive parity 
C) A manufacturing strategy is formulated and pursued 
D) Goal is to achieve competitive superiority 
E) None of the above

Question 16

Describe some of the characteristics of a good control system.

Accepted Answer

The answer of Describe some of the characteristics of a...

Question 17

With respect to strategy maps and balanced scorecards,which of the following is false?

Accepted Answer

A) Both address four perspectives: financial,customer,internal business process,and learning and growing perspectives 
B) Strategy maps represent an easier way to develop a balanced scorecard 
C) Both serve to monitor the cause-and-effect relationships identified through the development of a balanced scorecard 
D) Employees' understanding of strategy interactions is enhanced through their use

Question 18

Describe FMEA and why it is important to process control.

Accepted Answer

The answer of Describe FMEA and why it is important...

Question 19

FMEA stands for:

Accepted Answer

A) Fail safe Mode and Effectuation Analysis 
B) Failure in Massive Effects Analysis 
C) Failure Mode in Eviction Analytics 
D) Failure Mode and Effect Analysis

Exam 8: Monitoring and Controlling the Processes

Benchmarking is a process that helps compare a company against its competitors on a variety of relevant indicators.

Which of the following is false regarding statistical sampling for control purposes?

Measuring the quality of the service portion of an output is often more difficult than measuring the quality of the facilitating good.Why is this?

Strategy maps can help define a balanced scorecard.

Provide a brief history of ISO 9000.

ISO 9000 is a series of standards covering environmental management systems,auditing,labeling,and life-cycle assessment.

Which of the following distributions can best represent the number-of-defects c chart?

What is process control?

What is the most common error made when monitoring data?

Measuring _ _ is analogous to product defects in service quality.

Wheelwright and Hayes (1985)suggest that organizations can progress through four stages of effectiveness in terms of the role their operations play in supporting and achieving the overall strategic objectives of a business's production system.Briefly list these stages.

Among the best-known companies that use customer satisfaction surveys to evaluate service quality in various industries is:

Which of the following is not a step in constructing control charts?

What are three reasons to use control charts for process control.

Which one of the following perceptual measures corresponds to a company that is in the internally neutral stage of operational effectiveness?

Describe some of the characteristics of a good control system.

With respect to strategy maps and balanced scorecards,which of the following is false?

Describe FMEA and why it is important to process control.

FMEA stands for: