Question 1

What type of training should be provided to managers who will be assigned a two-year post in a foreign subsidiary of a Canadian company?

Accepted Answer

A)  language training 
B)  technical training 
C)  orientation training 
D)  cross-cultural training

Question 2

What type of training addresses basic numeracy and literacy issues among employees?

Accepted Answer

A)  essential skills training 
B)  everyday skills training 
C)  foundational skills training 
D)  cognitive skills training

Question 3

Computer software training has been shown to increase trainees' ability to use the system and their motivation to use software.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following training methods would you recommend be used for WHMIS training?

Accepted Answer

A)  computer-based training and lectures 
B)  hands-on training and simulations 
C)  lectures and work aids 
D)  video-based training and PowerPoint presentations

Question 5

Workplace Health Management Information System has its roots in a labour ministry report making safety training of all employees mandatory.It is an online system providing employees information on health and safety issues.

Accepted Answer

A) True 
 B)False

Question 6

Most organizations offer some kind of "basic skills training" including literacy and numeracy.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following statements best describes the concept of essential skills training?

Accepted Answer

A)  providing employees with the basic skills to perform their jobs and adapt to change 
B)  providing employees with the essential skills to facilitate corporate objectives 
C)  providing employees with essential interpersonal skills training 
D)  providing employees with the essential technical training

Question 8

Organizations that offer excellent customer service also tend to spend less on customer service training.This is a result of having hiring strategies that identify employees with customer-centric skills.

Accepted Answer

A) True 
 B)False

Question 9

Sexual harassment refers to unwelcome sexual advances,requests for sexual favours,and verbal or physical conduct of a sexual nature that is a condition of employment,interferes with work performance,or creates a hostile work environment.

Accepted Answer

A) True 
 B)False

Question 10

What was Bayshore's three-year goal for its diversity strategy?

Accepted Answer

A)  to hire more Aboriginals, visible minorities, and people with disabilities 
B)  to recruit and select new immigrants to broaden the workforce and better represent the community 
C)  to ensure the company meets all federal labour standards, including language competences and employee mix 
D)  to drive greater profitability by broadening the labour pool, particularly nursing staff

Question 11

What are the four foci of total quality management training?

Accepted Answer

A)  quality improvements, teamwork, continuous improvement, and customers focus 
B)  management skills, teamwork, quality improvements, and communication 
C)  customer focus, communication, ethics, and quantity improvements 
D)  technical skills, quality improvements, management skills, and productivity

Question 12

Which of the following best describes the cost of work-related injuries in Canada?

Accepted Answer

A)  relatively flat 
B)  decreasing at an increasing rate 
C)  increasing tenfold 
D)  increasing

Question 13

According to the Conference Board of Canada,what percentage of Canadians do NOT read well enough to meet day-to-day needs?

Accepted Answer

A)  29 percent 
B)  36 percent 
C)  42 percent 
D)  58 percent

Question 14

Why is sexual harassment training so important to organizations?

Accepted Answer

A)  because it protects the company from potential legal exposure 
B)  because employees who are trained tend to report sexual harassment incidents in greater numbers 
C)  because most companies already have sexual harassment policies 
D)  because of the nebulous nature of the topic

Question 15

Explain the differences between technical skills training and information technology training and provide an example of each.

Accepted Answer

The answer of Explain the differences between technical skills training...

Question 16

What is the estimated annual cost of workplace injuries in Canada?

Accepted Answer

A)  $12 million 
B)  $120 million 
C)  $1.2 billion 
D)  $12 billion

Exam 13: Training Programs

What type of training should be provided to managers who will be assigned a two-year post in a foreign subsidiary of a Canadian company?

What type of training addresses basic numeracy and literacy issues among employees?

Computer software training has been shown to increase trainees' ability to use the system and their motivation to use software.

Which of the following training methods would you recommend be used for WHMIS training?

Workplace Health Management Information System has its roots in a labour ministry report making safety training of all employees mandatory.It is an online system providing employees information on health and safety issues.

Most organizations offer some kind of "basic skills training" including literacy and numeracy.

Which of the following statements best describes the concept of essential skills training?

Organizations that offer excellent customer service also tend to spend less on customer service training.This is a result of having hiring strategies that identify employees with customer-centric skills.

Sexual harassment refers to unwelcome sexual advances,requests for sexual favours,and verbal or physical conduct of a sexual nature that is a condition of employment,interferes with work performance,or creates a hostile work environment.

What was Bayshore's three-year goal for its diversity strategy?

What are the four foci of total quality management training?

Which of the following best describes the cost of work-related injuries in Canada?

According to the Conference Board of Canada,what percentage of Canadians do NOT read well enough to meet day-to-day needs?

Why is sexual harassment training so important to organizations?

Explain the differences between technical skills training and information technology training and provide an example of each.

What is the estimated annual cost of workplace injuries in Canada?