Question 1

Evidence appears to support the notion that Canada is moving in the right direction on many different facets of lifelong learning.

Accepted Answer

A) True 
 B)False

Question 2

According to the Canadian Council on Learning,which of the following is not a pillar of lifelong learning?

Accepted Answer

A)  learning to know 
B)  learning to err 
C)  learning to do 
D)  learning to be

Question 3

Which of the four pillars of lifelong learning would include employees developing critical thinking skills?

Accepted Answer

A)  learning to know 
B)  learning to do 
C)  learning to live 
D)  learning to solve problems

Question 4

Which of the following areas of expertise supported by technology is NOT found in the focus level of the ASTD Competency Model?

Accepted Answer

A)  facilitating organizational change 
B)  managing organizational knowledge 
C)  improving human performance 
D)  applying business acumen

Question 5

Variables such as demographics,industry-centric learning,changes in the nature of work,and social media are the driving forces behind the concept of Learning 2.0.

Accepted Answer

A) True 
 B)False

Question 6

The Canadian Society for Training and Development identified a series of competencies for training professionals organized in five major categories.Under this scheme,engaging learners would be included under the third category.

Accepted Answer

A) True 
 B)False

Question 7

The Composite Learning Index draws a positive relationship between individual lifelong learning and the economic strength of Canada.

Accepted Answer

A) True 
 B)False

Question 8

The Canadian Council on Learning developed a Composite Learning Index (CLI)which includes four so-called pillars.Pillar number one of this scheme,"learning to do," includes elements of computer literacy.

Accepted Answer

A) True 
 B)False

Question 9

The textbook cites a study identifying the top reasons for outsourcing training and development services.Which of the following is NOT included in that study?

Accepted Answer

A)  cost savings 
B)  time savings 
C)  compliance and accuracy 
D)  ROI improvements

Question 10

Three advantages associated with outsourcing of training and development programs are cost,variety,and improved in-house training skills.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following competencies are found in the foundation level of the ASTD Competency Model for Business/Management Competencies?

Accepted Answer

A)  building trust 
B)  communicating effectively 
C)  driving results 
D)  networking and partnering

Question 12

TELUS's philosophical change in training approach resulted in a complete review of training methodologies and an increase in the number of external service providers.The rationale for increasing the number of providers was centred on the need to have a much more focused approach to training content.

Accepted Answer

A) True 
 B)False

Question 13

A trainer claims a training program will provide an organization with a ROI of 500 percent in order to secure a training contract.In fact,the training program provides,in a best case scenario,a ROI of only 5 percent.This fact is known to the trainer prior to training.According to Lowman,which ethical guideline has this trainer violated?

Accepted Answer

A)  voluntary consent 
B)  values 
C)  competency 
D)  cost-effectiveness

Question 14

According to the Conference Board of Canada,the role of a learning and development professionals has expanded to include supporting and enabling knowledge dissemination.

Accepted Answer

A) True 
 B)False

Question 15

Describe the benefits and risks of outsourcing of training.

Accepted Answer

The answer of Describe the benefits and risks of outsourcing...

Question 16

Which of the following best captures the spirit of Learning 2.0?

Accepted Answer

A)  training and development services are provided by external sources 
B)  exclusive usage of e-learning approaches 
C)  a philosophy focused of disciplined learning program evaluation 
D)  trainee-initiated and collaborative

Question 17

Which term best describes the current role of internal training departments?

Accepted Answer

A)  HR experts 
B)  strategic partners 
C)  training and development experts 
D)  training and development service providers

Question 18

What was the catalyst behind TELUS changing its corporate-learning philosophy?

Accepted Answer

A)  realization of the significant role technology plays in learning 
B)  the result of a strategic corporate level review of their processes 
C)  realization that internal programs were simply too expensive 
D)  realization that learning is not an event but rather an ongoing multifaceted process

Question 19

Define and discuss the ethics of training and development.

Accepted Answer

The answer of Define and discuss the ethics of training...

Question 20

What type of challenge did TELUS's original process for sourcing external training service providers create for the company?

Accepted Answer

A)  lack of consistency by vendors in interpreting TELUS's training requirements 
B)  a negative ROI associated with many of their training initiatives 
C)  lack of an integrated corporate-wide strategic training process 
D)  a few vendors controlling the majority of training programs, leading to complacency and a general lack of creativity in training delivery

Exam 15: The Evolution and Future of Training and Development

Evidence appears to support the notion that Canada is moving in the right direction on many different facets of lifelong learning.

According to the Canadian Council on Learning,which of the following is not a pillar of lifelong learning?

Which of the four pillars of lifelong learning would include employees developing critical thinking skills?

Which of the following areas of expertise supported by technology is NOT found in the focus level of the ASTD Competency Model?

Variables such as demographics,industry-centric learning,changes in the nature of work,and social media are the driving forces behind the concept of Learning 2.0.

The Canadian Society for Training and Development identified a series of competencies for training professionals organized in five major categories.Under this scheme,engaging learners would be included under the third category.

The Composite Learning Index draws a positive relationship between individual lifelong learning and the economic strength of Canada.

The Canadian Council on Learning developed a Composite Learning Index (CLI)which includes four so-called pillars.Pillar number one of this scheme,"learning to do," includes elements of computer literacy.

The textbook cites a study identifying the top reasons for outsourcing training and development services.Which of the following is NOT included in that study?

Three advantages associated with outsourcing of training and development programs are cost,variety,and improved in-house training skills.

Which of the following competencies are found in the foundation level of the ASTD Competency Model for Business/Management Competencies?

According to the Conference Board of Canada,the role of a learning and development professionals has expanded to include supporting and enabling knowledge dissemination.

Describe the benefits and risks of outsourcing of training.

Which of the following best captures the spirit of Learning 2.0?

Which term best describes the current role of internal training departments?

What was the catalyst behind TELUS changing its corporate-learning philosophy?

Define and discuss the ethics of training and development.

What type of challenge did TELUS's original process for sourcing external training service providers create for the company?