In Galbraith's "Star Model," Processes Refer

Multiple Choice

In Galbraith's "star model," processes refer:

A) Methods of manufacturing products
B) Sets of steps created to help service workers improve the quality of their customer interactions
C) Information and decision processes that span the breadth and depth of the organization's
D) All of these
E) Methods of manufacturing products and sets of steps created to help service workers improve the quality of their customer interactions, but not information and decision processes that span the breadth and depth of the organization's.