Question 1

Meaningful objectives are:

Accepted Answer

A) TRAF 
B) PERT 
C) SMART 
D) EASY 
E) CPM

Question 2

Geo Corp.has departments for each of its territories. They are considering adding a new service area that would be focused on developing business in sub-Saharan Africa.What type of departmentalization does Geo Corp use?

Accepted Answer

A) Functional 
B) Divisional 
C) Matrix 
D) All of these 
E) None of these

Question 3

Ginny Mills is a new vice president of operations at Wheelwright Appliances.In reviewing her area, she discovered that employees were having difficulty effectively executing the strategy of being number one or number two in their industry.It seems that they did not have a clear idea of what exactly that meant.To help clarify this for her unit, Ginny should:

Accepted Answer

A) Set ambitious goals 
B) Challenge others to achieve high levels of performance 
C) Conduct a benchmarking study of the competition 
D) Encourage a strong customer focus 
E) Set up an off-site retreat to encourage employees to work harder

Question 4

Most performance management systems in organizations contain all of the following except?

Accepted Answer

A) Formal evaluation of performance. 
B) On-going coaching and feedback. 
C) Forced-ranking of all of employees. 
D) Joint establishment of individual goals (i.e.individual with manager). 
E) Translation of vision to organizational unit goals

Question 5

Bossidy and Charan (2009) argue that the "strategy process" should focus on more than just formulating the strategy.What else should be included in the "strategy process" according to these researchers?

Accepted Answer

A) Paying attention to specific ways the strategies will be executed 
B) Paying attention to specific ways the strategies will be executed and raising critical questions and testing assumptions, but not evaluating the adaptability of the plan to rapid changes in the external environment. 
C) Evaluating the adaptability of the plan to rapid changes in the external environment 
D) Raising critical questions and testing assumptions 
E) All of these

Question 6

Which of the following are critical elements of the vision process?

Accepted Answer

A) The definition of the vision 
B) The framing of the vision 
C) Empowerment of followers through articulation and communication of the vision 
D) Having the right components and content. 
E) All of these are critical elements of the vision process.

Question 7

The action imperative that is LEAST like the Compete action imperative is

Accepted Answer

A) Control 
B) Co-opt 
C) Collaborate 
D) Create 
E) Constrain

Question 8

Kouzes and Posner (1995) asked thousands of people on many continents what the most important thing was they wanted and needed from a leader. What was the most frequent FIRST choice?

Accepted Answer

A) Scenario tested strategy 
B) Excellent speaking skills 
C) Personal empathy 
D) Vision 
E) None of these

Question 9

Leaders such as Paul Levy at Beth-Israel Deaconess Medical Center and Herb Kelleher at Southwest Airlines have been successful in getting employees to commit to the visions for those organizations because they

Accepted Answer

A) Use the most current technologies such as Facebook and Twitter to communicate the vision to employees 
B) Are consistent in communicating the vision in ways that address the head, hands, and hearts of employees 
C) Communicate different visions to different groups of employees, depending on the particular interests of those groups 
D) Provide incentives to employees who embrace the vision of the organization 
E) Communicate the vision at an abstract level so employees don't get bogged down in the details of how the vision will be realized

Question 10

Which of the following key components of visions often proves to be the most difficult task?

Accepted Answer

A) Making the case for change 
B) Making the vision short and to the point 
C) Making the methods to achieve the vision explicit 
D) All of these are equally difficult 
E) None of these are particularly difficult

Question 11

Which of the following are "process" theories of motivation?

Accepted Answer

A) Equity Theory 
B) Expectancy Theory 
C) Goal setting model 
D) Job Characteristics model 
E) All of these

Question 12

Which type of individual is likely to be the most comfortable in a position that focuses on managing execution and driving for results?

Accepted Answer

A) An individual who is interested in controlling processes to ensure that they are as efficient as possible 
B) An individual who likes to engage in extensive collaboration to ensure that everyone is on board with new initiatives 
C) An individual who is task-oriented and likes to ensure that all necessary activities are completed effectively 
D) An individual who focuses on creativity and coming up with new ideas 
E) None of these

Question 13

Which of the following elements should be considered in designing an organization according to the "star model"?

Accepted Answer

A) Strategy 
B) Structure 
C) Rewards 
D) All of these 
E) Strategy and structure, but not rewards

Question 14

Individual goal setting that follows the classic MBO approach outlined by Peter Drucker includes which of the following?

Accepted Answer

A) Employees being empowered to set their own goals based on the strategic goals of the organization 
B) Managers setting goals for employees based on the strategic goals of the organization 
C) Managers establishing "Make or Break Opportunities" for employees to determine who will be promoted 
D) Employees meeting with managers to jointly set the employee's goals 
E) None of these

Question 15

How do "content" theories of motivation help managers?

Accepted Answer

A) Content theories of motivation give managers useful information about broad categories of needs that individuals seek to fulfill. 
B) Content theories of motivation give managers useful information about specific things that individuals want to get out of their jobs. 
C) Content theories of motivation help managers understand the steps involved in motivating employees 
D) Content theories of motivation help managers understand why employees are likely to be dissatisfied if they are passed over for promotion. 
E) Content theories of motivation are useful to psychologists and academics but are not helpful to managers

Question 16

How might a manager help tie the effort to performance?

Accepted Answer

A) Make certain that they know what outcomes are important to employees. 
B) Make sure employees are aware of all possible outcomes that will result from performance. 
C) Use the power of positive expectations with subordinates. 
D) Identify the performance outcome without the participation of the employee. 
E) Make certain that employees understand that rewards are not guaranteed.

Question 17

In what type of goal-setting do lower level managers and supervisors engage?

Accepted Answer

A) Strategic 
B) Directional 
C) Tactical 
D) Both strategic and directional 
E) Both directional and tactical

Question 18

Goal setting focused on implementing decisions made as part of strategic visioning begins with:

Accepted Answer

A) Formulating specific objectives 
B) Developing an action plan 
C) Creating a schedule 
D) Developing a budget 
E) Establishing deadlines

Question 19

Which organizational culture mirrors the internal process model?

Accepted Answer

A) Enterprise 
B) Hierarchy 
C) Rational/Market 
D) Adhocracy 
E) Clan

Question 20

In Galbraith's "star model," processes refer:

Accepted Answer

A) Methods of manufacturing products 
B) Sets of steps created to help service workers improve the quality of their customer interactions 
C) Information and decision processes that span the breadth and depth of the organization's 
D) All of these 
E) Methods of manufacturing products and sets of steps created to help service workers improve the quality of their customer interactions, but not information and decision processes that span the breadth and depth of the organization's.

Exam 3: Improving Productivity and Increasing Profitability