Question 1

__________ is the buying and selling of goods and services through wireless handheld devices such as cell phones and personal digital assistants (PDAs).

Accepted Answer

A)  E-commerce 
B)  Cloud computing 
C)  Wireless commerce 
D)  M-commerce

Question 2

A __________ response is appropriate during the early stages of listening to a message to ensure that you fully understand the situation.

Accepted Answer

A)  reflecting 
B)  reassuring 
C)  probing 
D)  diverting

Question 3

The five dimensions of emotional intelligence are (1)self-awareness,(2)self-management,(3)self-motivation,(4)empathy,and (5)social skills.

Accepted Answer

A) True 
 B)False

Question 4

The first step in the communication process is:

Accepted Answer

A)  the sender transmits the message. 
B)  the sender encodes the message and selects the transmission channel. 
C)  feedback: a response or a new message may be transmitted. 
D)  the receiver decodes the message and decides if feedback is needed.

Question 5

Feedback is the process of restating a message in one's own words.

Accepted Answer

A) True 
 B)False

Question 6

M-commerce is the buying and selling of goods and services through wireless handheld devices such as cell phones and personal digital assistants (PDAs).

Accepted Answer

A) True 
 B)False

Question 7

Define reflecting responses,and state when they should be used.

Accepted Answer

The answer of Define reflecting responses,and state when they should...

Question 8

Meetings are appropriate for coordinating employee activities.

Accepted Answer

A) True 
 B)False

Question 9

Empathic listening is paraphrasing the message and communicating understanding and acceptance to the sender.

Accepted Answer

A) True 
 B)False

Question 10

The three stages in the communication process are (1)the message is transmitted through a channel; (2)the receiver decodes the message and decides if feedback is needed; and (3)feedback: a response or a new message may be transmitted through a channel.

Accepted Answer

A) True 
 B)False

Question 11

Recall two oral messages you received and your responses to them.Identify your response style,and give examples of responses you might have given using two other response styles.

Accepted Answer

The answer of Recall two oral messages you received and...

Question 12

The major advantages of oral communication are that it is usually easier and faster than written communication and it encourages feedback.

Accepted Answer

A) True 
 B)False

Question 13

List the four steps in the interpersonal communication process.

Accepted Answer

The answer of List the four steps in the interpersonal...

Question 14

The first step in the face-to-face message-sending process is:

Accepted Answer

A)  state your communication objective. 
B)  develop rapport. 
C)  transmit your message. 
D)  check the receiver's understanding.

Question 15

Peers discussing an assigned project exemplifies __________ communication.

Accepted Answer

A)  upward vertical 
B)  downward vertical 
C)  horizontal 
D)  grapevine

Question 16

Written communication is appropriate for all of the following EXCEPT:

Accepted Answer

A)  when there is a need to give a number of people the exact same information. 
B)  when activities need to be coordinated among employees. 
C)  when messages contain facts and figures. 
D)  when detailed instructions are required.

Question 17

An informal discussion among colleagues exemplifies __________ communication.

Accepted Answer

A)  upward vertical 
B)  downward vertical 
C)  horizontal 
D)  grapevine

Question 18

An appropriate way to attempt to calm an emotional person would be to use:

Accepted Answer

A)  reflecting responses. 
B)  empathic listening. 
C)  paraphrasing. 
D)  condescending statements.

Question 19

About __________ people worldwide use the Internet.

Accepted Answer

A)  100 million 
B)  1 billion 
C)  2 billion 
D)  none of these

Question 20

You need to communicate your weekly schedule to all your employees so they will know where to contact you in case of emergency.Which of the following would be the appropriate channel for transmitting your message?

Accepted Answer

A)  face-to-face 
B)  meeting 
C)  telephone 
D)  memo

Exam 10: Communicating and Information Technology

__________ is the buying and selling of goods and services through wireless handheld devices such as cell phones and personal digital assistants (PDAs) .

A __________ response is appropriate during the early stages of listening to a message to ensure that you fully understand the situation.

The five dimensions of emotional intelligence are (1)self-awareness,(2)self-management,(3)self-motivation,(4)empathy,and (5)social skills.

The first step in the communication process is:

Feedback is the process of restating a message in one's own words.

M-commerce is the buying and selling of goods and services through wireless handheld devices such as cell phones and personal digital assistants (PDAs).

Define reflecting responses,and state when they should be used.

Meetings are appropriate for coordinating employee activities.

Empathic listening is paraphrasing the message and communicating understanding and acceptance to the sender.

The three stages in the communication process are (1)the message is transmitted through a channel; (2)the receiver decodes the message and decides if feedback is needed; and (3)feedback: a response or a new message may be transmitted through a channel.

Recall two oral messages you received and your responses to them.Identify your response style,and give examples of responses you might have given using two other response styles.

The major advantages of oral communication are that it is usually easier and faster than written communication and it encourages feedback.

List the four steps in the interpersonal communication process.

The first step in the face-to-face message-sending process is:

Peers discussing an assigned project exemplifies __________ communication.

Written communication is appropriate for all of the following EXCEPT:

An informal discussion among colleagues exemplifies __________ communication.

An appropriate way to attempt to calm an emotional person would be to use:

About __________ people worldwide use the Internet.

You need to communicate your weekly schedule to all your employees so they will know where to contact you in case of emergency.Which of the following would be the appropriate channel for transmitting your message?