Question 1

Yesterday,the boss yelled at Jim in front of all of us for breaking the machine.This is an example of breaking which of the following guidelines for effective discipline?

Accepted Answer

A)  Clearly communicate the standards and standing plans to all employees. 
B)  Take consistent, impartial action when the rules are broken. 
C)  Discipline immediately, but stay calm and get all the necessary facts before you discipline. 
D)  Discipline in private.

Question 2

What is shown in a performance report?

Accepted Answer

The answer of What is shown in a performance report?...

Question 3

__________ is the process of giving employees feedback so they realize that a problem is affecting their job performance and referring employees with problems to the employee assistance program.

Accepted Answer

A)  Management by walking around (MBW
A)  
B)  Management counseling 
C)  Coaching 
D)  Facilitating

Question 4

Identify a problem employee you observed on the job.Describe how the person affected the department's performance.

Accepted Answer

The answer of Identify a problem employee you observed on...

Question 5

__________ is the process of giving motivational feedback to maintain and improve performance.

Accepted Answer

A)  Management by walking around (MBW
A)  
B)  Management counseling 
C)  Coaching 
D)  Discipline

Question 6

Damage control with the customer is primarily the function of the human resources department.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is NOT a category of control frequency?

Accepted Answer

A)  constant 
B)  random 
C)  periodic 
D)  occasional

Question 8

Explain how the capital expenditures budget is different from the expense budget.

Accepted Answer

The answer of Explain how the capital expenditures budget is...

Question 9

__________ control is action taken to ensure that standards are met as inputs are transformed into outputs.

Accepted Answer

A)  Concurrent 
B)  Preliminary 
C)  Rework 
D)  Damage

Question 10

The __________ analyzes the organization's planning,organizing,leading,and controlling functions to look for improvements.

Accepted Answer

A)  operating budget 
B)  capital expenditures budget 
C)  exception principle 
D)  management audit

Question 11

When Clair is not too busy,she walks around the department to see how things are going and she talks with and encourages her workers.Which of the following primary methods of control is being used in this situation?

Accepted Answer

A)  regular meetings and reports 
B)  audits 
C)  observation 
D)  the exception principle

Question 12

When performance is complete and it is too late to take corrective action to meet the standard,the appropriate corrective action is to:

Accepted Answer

A)  analyze why the standard was not met. 
B)  use the information to develop preliminary control. 
C)  feed back the preliminary control so as to take the corrective action necessary to meet the objective/standard next time. 
D)  do all of these

Question 13

The three categories of control frequency are constant,periodic,and nonexistent.

Accepted Answer

A) True 
 B)False

Question 14

The first step in the master budgeting process is to develop the capital expenditures budget.

Accepted Answer

A) True 
 B)False

Question 15

Apply the control systems process to your college education.What are your major objectives and standards?
How do you measure and compare performance to your objectives and standards?
What current and future corrective action have you taken?
Do you reinforce your performance when meeting goals?
If yes,how?

Accepted Answer

The answer of Apply the control systems process to your...

Question 16

Review the discipline guidelines in Exhibit 13-11.Identify any guidelines your present or past boss did not follow.

Accepted Answer

The answer of Review the discipline guidelines in Exhibit 13-11.Identify...

Question 17

Management by walking around (MBWA)has three major activities: listening,coaching,and disciplining.

Accepted Answer

A) True 
 B)False

Question 18

Describe the appropriate feedback process within and between the functional areas/departments.

Accepted Answer

The answer of Describe the appropriate feedback process within and...

Question 19

When John's pet employee,Taylor,comes to work late,nothing is said to him.However,when anyone else is late,they get called into his office.This is an example of breaking which of the following guidelines for effective discipline?

Accepted Answer

A)  Clearly communicate the standards and standing plans to all employees. 
B)  Follow the standing plans yourself. 
C)  Take consistent, impartial action when the rules are broken. 
D)  Discipline in private.

Question 20

The three steps in the coaching model are (1)describe current performance,(2)describe desired performance,and (3)describe consequences for not achieving desired performance.

Accepted Answer

A) True 
 B)False

Exam 13: Control Systems: Financial and Human

Yesterday,the boss yelled at Jim in front of all of us for breaking the machine.This is an example of breaking which of the following guidelines for effective discipline?

What is shown in a performance report?

__________ is the process of giving employees feedback so they realize that a problem is affecting their job performance and referring employees with problems to the employee assistance program.

Identify a problem employee you observed on the job.Describe how the person affected the department's performance.

__________ is the process of giving motivational feedback to maintain and improve performance.

Damage control with the customer is primarily the function of the human resources department.

Which of the following is NOT a category of control frequency?

Explain how the capital expenditures budget is different from the expense budget.

__________ control is action taken to ensure that standards are met as inputs are transformed into outputs.

The __________ analyzes the organization's planning,organizing,leading,and controlling functions to look for improvements.

When Clair is not too busy,she walks around the department to see how things are going and she talks with and encourages her workers.Which of the following primary methods of control is being used in this situation?

When performance is complete and it is too late to take corrective action to meet the standard,the appropriate corrective action is to:

The three categories of control frequency are constant,periodic,and nonexistent.

The first step in the master budgeting process is to develop the capital expenditures budget.

Review the discipline guidelines in Exhibit 13-11.Identify any guidelines your present or past boss did not follow.

Management by walking around (MBWA)has three major activities: listening,coaching,and disciplining.

Describe the appropriate feedback process within and between the functional areas/departments.

When John's pet employee,Taylor,comes to work late,nothing is said to him.However,when anyone else is late,they get called into his office.This is an example of breaking which of the following guidelines for effective discipline?

The three steps in the coaching model are (1)describe current performance,(2)describe desired performance,and (3)describe consequences for not achieving desired performance.