Question 1

If you say that the information richness of a communication process is high, it means that the

Accepted Answer

A)  amount of noise in the communication process is high. 
B)  amount and depth of information getting transmitted in the communication process is high. 
C)  sender is encoding unnecessary information in the communication process. 
D)  receiver is unable to decode the information encoded by the sender. 
E)  receiver is transmitting an overload of feedback to the sender.

Question 2

Which of the following refers to the degree to which members of the team make useful recommendations to the leader?

Accepted Answer

A)  social loafing 
B)  staff validity 
C)  hierarchical sensitivity 
D)  groupthink 
E)  decision informity

Question 3

Define teamwork process. Describe the three teamwork processes, giving an example of each.

Accepted Answer

The answer of Define teamwork process. Describe the three teamwork...

Question 4

The creative team of a fashion house is racing against a deadline to come up with the spring collection, and the pressure is leading to frayed tempers, which is hampering the team's progress. This is an example of poor

Accepted Answer

A)  group cohesion. 
B)  time management. 
C)  confidence building. 
D)  affect management. 
E)  resource management.

Question 5

Define boundary spanning, and describe the types of activities involved in this taskwork process. Provide an example of each activity.

Accepted Answer

The answer of Define boundary spanning, and describe the types...

Question 6

What synchronizes team members' activities in a way that makes them mesh effectively and seamlessly?

Accepted Answer

A)  cohesion 
B)  groupthink 
C)  coordination 
D)  confidence building 
E)  affect management

Question 7

The nominal group technique involves utilizing a combination of individual and team settings to generate ideas and solutions and arrive at a good idea.

Accepted Answer

A) True 
 B)False

Question 8

In a boundary-spanning process, the marketing team member who meets with an engineer to seek information about new materials is engaging in

Accepted Answer

A)  groupthink activities. 
B)  decision informity activities. 
C)  social loafing activities. 
D)  action processes. 
E)  scout activities.

Question 9

Richard's team has been assigned the task of organizing an exhibition for companies selling home appliances. Richard ensured that each member of the team had an opportunity to observe other members perform their roles. This type of cross-training is termed

Accepted Answer

A)  groupthink. 
B)  boundary spanning. 
C)  positional modeling. 
D)  team process training. 
E)  transportable competency.

Question 10

Explain how information richness influences the communication process.

Accepted Answer

The answer of Explain how information richness influences the communication...

Question 11

The shallowest level of cross-training involves positional modeling.

Accepted Answer

A) True 
 B)False

Question 12

Rachel, Emily, and Dravos are new product development specialists at the athletic footwear company Sole Success. All three have been part of the same team for over a year, and as a team they have had tremendous success, with three of their shoe designs among the current season's best sellers. There is a healthy sense of competition among them, but they take credit as a group for their successes rather than focus on individual achievement. A team such as this is said to have

Accepted Answer

A)  high potency. 
B)  high cohesion. 
C)  good mental modelling. 
D)  good transactive memory. 
E)  good conflict management.

Question 13

Organizations no longer use brainstorming because of the problems associated with it.

Accepted Answer

A) True 
 B)False

Question 14

Teamwork processes have a ________ effect on team commitment.

Accepted Answer

A)  weak positive 
B)  weak negative 
C)  moderate negative 
D)  strong positive 
E)  strong negative

Question 15

Training that provides students or employees with the knowledge, skills, and abilities necessary to be a high performing team member are considered ________ because they can be used in many different situations rather than in just one or two specific situations.

Accepted Answer

A)  action learning 
B)  positional modeling 
C)  positional competencies 
D)  team process competencies 
E)  transportable competencies

Question 16

Which type of network structure in communication has the lowest degree of centralization?

Accepted Answer

A)  all-channel network 
B)  circle network 
C)  Y network 
D)  wheel network 
E)  X network

Question 17

The product design team at cell phone maker Sapling, Inc., has had a fantastic string of successes over the past four years. The first phone it released helped Sapling dominate the marketplace with its line of powerful and highly photo-capable devices. Lately, however, the team's manager, Serena, notices that the team seems content to rest on its laurels and bask in past glories. The team spends a good deal of time in meetings tracking the sales of last year's model and speculating about how big everyone's bonus will be. In the team's early days, the ergonomics specialist, Fritz, and the audio designer, Astrid, would argue over the ideal placement of the headphone jack and built-in speakers, but now they have built a strong bond and constantly agree with the other's proposals. With respect to group cohesion, which of the following approaches should Serena adopt to restore the team's capacity for innovation?

Accepted Answer

A)  divide the team into two halves and pit them against each other 
B)  threaten to replace the entire team if it fails to deliver fresh ideas 
C)  meet with team members individually to assess their needs and frustrations 
D)  destabilize the team by promoting low-performing members to leadership positions 
E)  hire a consultant to attend team meetings and ask challenging questions when ideas stagnate

Question 18

Leslie, a marketing manager at the Sunshine Spa, is consulting with Tess, a dermatologist at the spa, to explore the possibility of incorporating certain treatments as part of the spa's package schemes. Leslie is engaging in a(n) ________ activity of the boundary-spanning process.

Accepted Answer

A)  action learning 
B)  ambassador 
C)  task coordinator 
D)  scout 
E)  staff validity

Exam 12: Teams: Processes and Communication

If you say that the information richness of a communication process is high, it means that the

Which of the following refers to the degree to which members of the team make useful recommendations to the leader?

Define teamwork process. Describe the three teamwork processes, giving an example of each.

The creative team of a fashion house is racing against a deadline to come up with the spring collection, and the pressure is leading to frayed tempers, which is hampering the team's progress. This is an example of poor

Define boundary spanning, and describe the types of activities involved in this taskwork process. Provide an example of each activity.

What synchronizes team members' activities in a way that makes them mesh effectively and seamlessly?

The nominal group technique involves utilizing a combination of individual and team settings to generate ideas and solutions and arrive at a good idea.

In a boundary-spanning process, the marketing team member who meets with an engineer to seek information about new materials is engaging in

Richard's team has been assigned the task of organizing an exhibition for companies selling home appliances. Richard ensured that each member of the team had an opportunity to observe other members perform their roles. This type of cross-training is termed

Explain how information richness influences the communication process.

The shallowest level of cross-training involves positional modeling.

Organizations no longer use brainstorming because of the problems associated with it.

Teamwork processes have a ________ effect on team commitment.

Training that provides students or employees with the knowledge, skills, and abilities necessary to be a high performing team member are considered ________ because they can be used in many different situations rather than in just one or two specific situations.

Which type of network structure in communication has the lowest degree of centralization?

Leslie, a marketing manager at the Sunshine Spa, is consulting with Tess, a dermatologist at the spa, to explore the possibility of incorporating certain treatments as part of the spa's package schemes. Leslie is engaging in a(n) ________ activity of the boundary-spanning process.