Question 1

An expanded set of endpoints used to access applications,gather information or interact with people,social communities,government and businesses to ensure instant connection and response to build experience is a(n)____________.

Accepted Answer

A) Digital mesh 
B) Digital Technology Platform 
C) Edge service 
D) Intelligent app

Question 2

Harvard University Business professor Michael Porter proposed that companies could follow one of three different competitive strategies.Which of the following is not one of Porter's recommended strategies?

Accepted Answer

A) Low price strategy 
B) Cost leadership strategy 
C) Differentiation strategy 
D) Niche strategies

Question 3

When legacy systems could no longer provide the functionality needed to solve the business,companies migrated to ____________ to connect core systems and apps.

Accepted Answer

A) the cloud or SaaS 
B) data centers 
C) database management systems 
D) offshoring

Question 4

________ occurs when a vendor deliberately underperforms while claiming full payment,for example,billing for more hours than were worked and/or providing excellent staff at first and later replacing them with less qualified ones.

Accepted Answer

The answer of ________ occurs when a vendor deliberately underperforms...

Question 5

________ is the ability to get data into and out of the cloud service.

Accepted Answer

The answer of ________ is the ability to get data...

Question 6

Prior to the BSC concept,the typical performance metrics included all of the following except ___________.

Accepted Answer

A) Balance sheets 
B) Cash flow statements 
C) Leading indicators 
D) P&L (profit and loss)reports

Question 7

IT strategic planning is an ad hoc process for determining what a business should become and how to invest in IT.

Accepted Answer

A) True 
 B)False

Question 8

Businesses need to understand the terms of the service level agreement (SLA)or contract and to not expect the vendor to do anything more.

Accepted Answer

A) True 
 B)False

Question 9

The success of steering committees largely depends on the establishment of IT governance,formally established statements that direct the policies regarding IT alignment with organizational goals and allocation of resources.

Accepted Answer

A) True 
 B)False

Question 10

Examples of the Balanced Scorecard's business processes measurement criteria are ___________.

Accepted Answer

A) Asset utilization and cash flow 
B) Brand image and reputation 
C) Cycle times and defect rates 
D) Employee morale and IT capabilities

Question 11

Based on case studies,which type of work is not readily offshored?

Accepted Answer

A) Work that would give result in the company keeping too much control over its critical operations. 
B) Work that has been routinized. 
C) Work that puts the company at great data security,data privacy,or intellectual property risks. 
D) Business activities that rely on common combinations of domain and IT knowledge in order to do the work properly

Question 12

A(n)________ needs to be in place that crosses organizational lines and makes senior management responsible for the success of key IT initiatives.

Accepted Answer

A) Enterprise strategy 
B) SWOT analysis 
C) SLA 
D) Governance structure

Question 13

__________ occurs when the vendor deliberately underperforms while claiming full payment,for example,billing for more hours than were worked and/or providing excellent staff at first and later replacing them with less qualified ones.

Accepted Answer

A) Flexibility 
B) Shirking 
C) Poaching 
D) Opportunistic repricing

Question 14

Why is it necessary to develop a long-term IT strategy and reexamine the strategy on a regular basis?

Accepted Answer

A) Systems need to be maintained 
B) To keep the CIO part of the executive team 
C) Organizational goals change over time 
D) To automate business processes

Question 15

The __________ is a group of managers and staff representing various organizational units that is set up to establish IT priorities and to ensure that the IS department is meeting the needs of the enterprise.

Accepted Answer

A) Steering committee 
B) Board of directors 
C) Executive suite 
D) Audit team

Question 16

Offshoring of software development has become a common practice due to global markets,lower costs,and increased access to skilled labor.

Accepted Answer

A) True 
 B)False

Question 17

The major reasons why organizations are increasingly outsourcing include each of the following except:

Accepted Answer

A) To focus on core competency 
B) It's a faster way to gain or enhance IT capabilities 
C) To support supply chain transactions 
D) Cloud computing and SaaS have proven to be effective IT strategies

Question 18

Examples of the Balanced Scorecard's customer measurement criteria are ___________.

Accepted Answer

A) Asset utilization and cash flow 
B) Brand image and reputation 
C) Cycle times and defect rates 
D) Employee morale and IT capabilities

Question 19

The BSC method is "balanced" because it relies on both leading and lagging financial measures.

Accepted Answer

A) True 
 B)False

Question 20

Balanced Scorecard (BSC)uses four metrics to measure performance-one financial metric and three nonfinancial metrics.

Accepted Answer

A) True 
 B)False

Exam 12: IT Strategy, Sourcing, and Strategic Technology Trends

An expanded set of endpoints used to access applications,gather information or interact with people,social communities,government and businesses to ensure instant connection and response to build experience is a(n) ____________.

Harvard University Business professor Michael Porter proposed that companies could follow one of three different competitive strategies.Which of the following is not one of Porter's recommended strategies?

When legacy systems could no longer provide the functionality needed to solve the business,companies migrated to ____________ to connect core systems and apps.

________ occurs when a vendor deliberately underperforms while claiming full payment,for example,billing for more hours than were worked and/or providing excellent staff at first and later replacing them with less qualified ones.

________ is the ability to get data into and out of the cloud service.

Prior to the BSC concept,the typical performance metrics included all of the following except ___________.

IT strategic planning is an ad hoc process for determining what a business should become and how to invest in IT.

Businesses need to understand the terms of the service level agreement (SLA)or contract and to not expect the vendor to do anything more.

The success of steering committees largely depends on the establishment of IT governance,formally established statements that direct the policies regarding IT alignment with organizational goals and allocation of resources.

Examples of the Balanced Scorecard's business processes measurement criteria are ___________.

Based on case studies,which type of work is not readily offshored?

A(n) ________ needs to be in place that crosses organizational lines and makes senior management responsible for the success of key IT initiatives.

__________ occurs when the vendor deliberately underperforms while claiming full payment,for example,billing for more hours than were worked and/or providing excellent staff at first and later replacing them with less qualified ones.

Why is it necessary to develop a long-term IT strategy and reexamine the strategy on a regular basis?

The __________ is a group of managers and staff representing various organizational units that is set up to establish IT priorities and to ensure that the IS department is meeting the needs of the enterprise.

Offshoring of software development has become a common practice due to global markets,lower costs,and increased access to skilled labor.

The major reasons why organizations are increasingly outsourcing include each of the following except:

Examples of the Balanced Scorecard's customer measurement criteria are ___________.

The BSC method is "balanced" because it relies on both leading and lagging financial measures.

Balanced Scorecard (BSC)uses four metrics to measure performance-one financial metric and three nonfinancial metrics.