Question 1

_________ defines the plan for how a business will achieve its mission,goals,and objectives.

Accepted Answer

The answer of _________ defines the plan for how a...

Question 2

Which of the following statements about the balanced scorecard (BSC)is false?

Accepted Answer

A) BSC is a strategic measurement and management methodology-and a tool. 
B) The BSC method relies on four "balanced" financial measures. 
C) The BSC methodology is widely used in all industry sectors for strategic planning. 
D) HBR editors consider the BSC as one of the most influential management ideas of the past 75 years.

Question 3

Which of the following statements about outsourcing is false?

Accepted Answer

A) Increasingly,organizations are leveraging existing global cloud infrastructures from companies such as Amazon and Google. 
B) Established companies are less willing to outsource company-critical functions in an effort to reduce costs. 
C) New start-up companies typically outsource and rely on SaaS to avoid upfront IT costs. 
D) Outsourcing companies have started to offer interesting new business models and services around cloud computing.

Question 4

Skills of CIOs needed to improve IT-business alignment and governance include all of the following except ________.

Accepted Answer

A) Negotiating SaaS or other cloud service contracts. 
B) Having political savvy. 
C) Inspiring a shared vision and influencing subordinates and superiors. 
D) Thinking strategically and making good decisions under pressure

Question 5

Examples of the Balanced Scorecard's innovation,learning,and growth measurement criteria are ___________.

Accepted Answer

A) Asset utilization and cash flow 
B) Brand image and reputation 
C) Cycle times and defect rates 
D) Employee morale and IT capabilities

Question 6

Outsourcing can be done __________.

Accepted Answer

A) Domestically or offshore only 
B) Via cloud computing or SaaS only 
C) Via business processing 
D) Domestically,offshore,via cloud computing,or SaaS

Question 7

Which of the following is not one of the five steps to Technology Scanning for an organization?

Accepted Answer

A) Technology Mapping 
B) Technology Implementation 
C) Customer Requirements Analysis 
D) Systems Modeling

Question 8

IT capabilities can be sourced,scaled on,and delivered on demand without physical location,labor,or capital restrictions.

Accepted Answer

A) True 
 B)False

Question 9

Outsource relationship management companies monitor and manage sourcing arrangements and ________.

Accepted Answer

A) R&D 
B) IT projects 
C) service level agreements 
D) SaaS

Question 10

________ are any activity that enhances the value of a product or service to consumers,thereby creating value for the company.

Accepted Answer

The answer of ________ are any activity that enhances the...

Question 11

According to the Five Forces Model developed by Harvard University Business professor Michael Porter,all of the following are major factors that determine a company's standing in an industry,except:

Accepted Answer

A) Threat of entry of new competitors 
B) Political and/or economic factors 
C) Bargaining power of suppliers 
D) Threat of substitute products/services

Question 12

Examples of the Balanced Scorecard's financial measurement criteria are ___________.

Accepted Answer

A) Asset utilization and cash flow 
B) Brand image and reputation 
C) Cycle times and defect rates 
D) Employee morale and IT capabilities

Question 13

Companies that have multiple outsourcers may hire an outsource relationship management company to monitor and manage the outsourcing relationships.

Accepted Answer

A) True 
 B)False

Question 14

__________ occurs when the vendor develops a strategic application for a client and then uses it for other clients.

Accepted Answer

A) Flexibility 
B) Shirking 
C) Poaching 
D) Opportunistic repricing

Question 15

What was novel about BSC in the 1990s was that it measured a company's performance using a multidimensional approach of financial metrics as well as nonfinancial ________ indicators.

Accepted Answer

The answer of What was novel about BSC in the...

Question 16

________ occurs when a vendor develops a strategic application for a client and then uses it for other clients.

Accepted Answer

The answer of ________ occurs when a vendor develops a...

Question 17

The SLA must be managed because it serves as both the blueprint and warranty for the outsourced arrangement.

Accepted Answer

A) True 
 B)False

Question 18

Risks associated with outsourcing include shirking when the vendor develops a strategic application for a client and then uses it for other clients.

Accepted Answer

A) True 
 B)False

Question 19

Balanced Scorecard (BSC)uses various metrics to measure performance,which consist of _______ financial metric(s)and ________ nonfinancial metric(s).

Accepted Answer

A) 3;1 
B) 2;2 
C) 1;3 
D) 2;3

Question 20

Which type of work is not readily offshored?

Accepted Answer

A) Work that has been routinized 
B) Business activities that rely on common knowledge 
C) Situations that would expose the company to data security or privacy risks 
D) Office work

Exam 12: IT Strategy, Sourcing, and Strategic Technology Trends

_________ defines the plan for how a business will achieve its mission,goals,and objectives.

Which of the following statements about the balanced scorecard (BSC) is false?

Which of the following statements about outsourcing is false?

Skills of CIOs needed to improve IT-business alignment and governance include all of the following except ________.

Examples of the Balanced Scorecard's innovation,learning,and growth measurement criteria are ___________.

Outsourcing can be done __________.

Which of the following is not one of the five steps to Technology Scanning for an organization?

IT capabilities can be sourced,scaled on,and delivered on demand without physical location,labor,or capital restrictions.

Outsource relationship management companies monitor and manage sourcing arrangements and ________.

________ are any activity that enhances the value of a product or service to consumers,thereby creating value for the company.

According to the Five Forces Model developed by Harvard University Business professor Michael Porter,all of the following are major factors that determine a company's standing in an industry,except:

Examples of the Balanced Scorecard's financial measurement criteria are ___________.

Companies that have multiple outsourcers may hire an outsource relationship management company to monitor and manage the outsourcing relationships.

__________ occurs when the vendor develops a strategic application for a client and then uses it for other clients.

What was novel about BSC in the 1990s was that it measured a company's performance using a multidimensional approach of financial metrics as well as nonfinancial ________ indicators.

________ occurs when a vendor develops a strategic application for a client and then uses it for other clients.

The SLA must be managed because it serves as both the blueprint and warranty for the outsourced arrangement.

Risks associated with outsourcing include shirking when the vendor develops a strategic application for a client and then uses it for other clients.

Balanced Scorecard (BSC) uses various metrics to measure performance,which consist of _ financial metric(s) and __ nonfinancial metric(s) .

Which type of work is not readily offshored?

Exam 12: IT Strategy, Sourcing, and Strategic Technology Trends

_________ defines the plan for how a business will achieve its mission,goals,and objectives.

Which of the following statements about the balanced scorecard (BSC) is false?

Which of the following statements about outsourcing is false?

Skills of CIOs needed to improve IT-business alignment and governance include all of the following except ________.

Examples of the Balanced Scorecard's innovation,learning,and growth measurement criteria are ___________.

Outsourcing can be done __________.

Which of the following is not one of the five steps to Technology Scanning for an organization?

IT capabilities can be sourced,scaled on,and delivered on demand without physical location,labor,or capital restrictions.

Outsource relationship management companies monitor and manage sourcing arrangements and ________.

________ are any activity that enhances the value of a product or service to consumers,thereby creating value for the company.

According to the Five Forces Model developed by Harvard University Business professor Michael Porter,all of the following are major factors that determine a company's standing in an industry,except:

Examples of the Balanced Scorecard's financial measurement criteria are ___________.

Companies that have multiple outsourcers may hire an outsource relationship management company to monitor and manage the outsourcing relationships.

__________ occurs when the vendor develops a strategic application for a client and then uses it for other clients.

What was novel about BSC in the 1990s was that it measured a company's performance using a multidimensional approach of financial metrics as well as nonfinancial ________ indicators.

________ occurs when a vendor develops a strategic application for a client and then uses it for other clients.

The SLA must be managed because it serves as both the blueprint and warranty for the outsourced arrangement.

Risks associated with outsourcing include shirking when the vendor develops a strategic application for a client and then uses it for other clients.

Balanced Scorecard (BSC) uses various metrics to measure performance,which consist of _______ financial metric(s) and ________ nonfinancial metric(s) .

Which type of work is not readily offshored?

Balanced Scorecard (BSC) uses various metrics to measure performance,which consist of _ financial metric(s) and __ nonfinancial metric(s) .