Multiple Choice
Valuemart, a supermarket chain, trains its employees to perform their tasks according to the guidelines set by the firm.This method employed by them will help the firm in reducing the:
A) zone of tolerance.
B) knowledge gap.
C) standards gap.
D) delivery gap.
E) communication gap.
Correct Answer:
Verified
Correct Answer:
Verified
Q53: The service dimension that refers to the
Q54: Why is it important for service provider
Q55: To define its customers' zone of
Q56: An electronics retail chain asked its customers
Q57: Eric prefers to travel by a particular
Q59: Marketing a service is more challenging than
Q60: Which of the following refers to the
Q61: A retirement home has provided bicycles to
Q62: Dr.White is experienced and is regarded as
Q63: Universities and colleges are offering service to