Multiple Choice
The CEO of a services company routinely attends the team meetings of the company.He understands customer problems and provides solutions based on his experience and by following a standard, well-defined process.This works as a cue to the employees to emulate the CEO in the way problems are handled.Which of the following strategies is being exemplified in this scenario?
A) Empowering employees
B) Providing support to service providers
C) Committing to service quality
D) Replacing people with machines
E) Achieving service goals through training
Correct Answer:
Verified
Correct Answer:
Verified
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