True/False
The Gaps model is designed to prescribe the steps needed to develop an optimal service strategy.
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q62: Dr.White is experienced and is regarded as
Q63: Universities and colleges are offering service to
Q64: The delivery gap differs from the knowledge
Q65: Kerry Inc., a garment exporter, established detailed
Q66: The CEO of a services company routinely
Q68: By setting appropriate service benchmarks and measuring
Q69: Shawn, the manager of a hotel, has
Q70: Craig Jones is a manager at a
Q71: Harris Inc., a multinational retailer, introduced a
Q72: The dimension of reliability refers to the