Multiple Choice
Which of the following methods used by service providers to reduce delivery gaps gives customers a greater degree of control over the services?
A) Empowering employees
B) Using technology
C) Achieving goals through training
D) Evaluating service quality
E) Supporting service providers
Correct Answer:
Verified
Correct Answer:
Verified
Q40: The standards gap differs from the communication
Q41: Why is the perishability of services a
Q42: A well-known restaurant asked its customers to
Q43: The delivery gap is the difference between
Q44: A car service provider allows customers to
Q46: The marketing of services is more challenging
Q47: Use the five service quality dimensions and
Q48: A company that specializes in water purifiers
Q49: Any intangible offering that involves a deed,
Q50: A tattoo artist encourages her customers to