Multiple Choice
Using the direct approach for negative messages
A) makes a shorter message possible.
B) is considered rude and unprofessional.
C) is always preferable when communicating internally.
D) means you end with a statement of your main idea.
E) requires more time for your audience to understand.
Correct Answer:

Verified
Correct Answer:
Verified
Q3: What are your five main goals when
Q18: You should use the direct approach for
Q27: When it comes to apologizing for corporate
Q34: What are the two benefits of stating
Q51: List at least three guidelines that can
Q90: When using the direct approach to deliver
Q92: In a negative message,you should never give
Q94: When closing a negative message,explaining the steps
Q95: "We have credited your account in the
Q96: A crisis management plan includes information on