When Closing a Negative Message,explaining the Steps Being Taken to Avoid

Multiple Choice

When closing a negative message,explaining the steps being taken to avoid similar mistakes in the future

A) is a bad idea, since it distracts attention from the main idea.
B) is helpful, even when those steps are not likely to make a difference.
C) should always be avoided since it acknowledges guilt.
D) can underline the sincerity of an apology.
E) will usually result in skepticism among your peers.