Question 1

Two components of a problem are

Accepted Answer

A)   a description and a course of action.
B)   a situation and a difficulty.
C)   an unsettled matter and a demand for services.
D)   determining who the client is and what the client needs. A

Question 2

Client satisfaction is related to

Accepted Answer

A)   making new friends.
B)   talking about problems.
C)   solving problems.
D)   making more money. C

Question 3

How clients view their situations and what they perceive to be problems are important factors in

Accepted Answer

A)   problem identification.
B)   denial
C)   motivation.
D)   referral. A

Question 4

Why would an individual's perception of a human service professional act as a barrier to obtaining help?

Accepted Answer

The answer of Why would an individual's perception of a...

Question 5

Central to understanding who a client is and what problems are encountered is the idea that

Accepted Answer

A)   everyone is a client.
B)   problems are a normal part of life.
C)   resources are critical for success.
D)   the support network must be utilized.

Question 6

Barriers to seeking help include all but ONE of the following:

Accepted Answer

A)   psychological costs
B)   physical costs
C)   lack of money
D)   lack of transportation

Question 7

Within the hierarchy of needs,security needs are represented by

Accepted Answer

A)   having three good meals each day.
B)   having a family.
C)   having shelter.
D)   having friendships.

Question 8

Identify and explain each developmental stage in Erikson's Eight Stages of Man.

Accepted Answer

The answer of Identify and explain each developmental stage in...

Question 9

Violent crime is considered a situational crisis because

Accepted Answer

A)   this is an event that an individual can talk about in great detail
B)   this is a situation that the individual has caused
C)   this is a situation with a clearly focused problem
D)   this is a situation that will happen to most individuals

Question 10

Reasons for homelessness include all EXCEPT:

Accepted Answer

A)   deinstitutionalization
B)   technology
C)   transportation
D)   urban renewal

Question 11

The term client refers all but ONE of the following:

Accepted Answer

A)   individuals, family, neighborhood
B)   working poor, AIDS patients, underclass
C)   Hurricane Katrina victims, Oklahoma City bombing victims, Mississippi 	River flood victims
D)   students, teachers, co-workers

Question 12

Many of the homeless are currently

Accepted Answer

A)   individuals who want to live in the cities.
B)   victims of rapid social change.
C)   individuals who want to live on the streets.
D)   dually diagnosed mentally and physically ill.

Question 13

According to Maslow's theory,since needs exist in a hierarchy,

Accepted Answer

A)   basic needs must be met before higher order needs can be addressed.
B)   children in war need shelter before food and rest.
C)   child abuse first endangers belonging needs.
D)   self-actualization is not good for everyone.

Question 14

Who was Abraham Maslow? Describe his major contribution to the field of psychology

Accepted Answer

The answer of Who was Abraham Maslow? Describe his major...

Question 15

Involuntary referral is illustrated by all EXCEPT:

Accepted Answer

A)   inadvertent services by a human service agency
B)   juvenile court may order services for first offenders
C)   individuals incarcerated for crimes
D)   agreement of abusive parents to seek counseling

Question 16

It is difficult to predict

Accepted Answer

A)   what the client will need for prenatal care.
B)   what the client will experience as a problem.
C)   how the problem influences culture.
D)   how the person will use resources.

Question 17

Which perspective is useful in determining client needs?

Accepted Answer

A)   hierarchical needs
B)   conflicting needs
C)   developmental process
D)   meeting needs

Question 18

A job change,natural disasters,and an accident may result in

Accepted Answer

A)   developmental problems.
B)   situational problems.
C)   an involuntary referral.
D)   rapid social change.

Question 19

Developmental stages can be characterized by each of the following EXCEPT:

Accepted Answer

A)   individuals engage in certain tasks or activities at different points in their 	lives
B)   each stage is predictable
C)   many healthy individuals are able to skip stages
D)   many individuals experience sever developmental crises

Question 20

Traditional college age students (18-23)are engaged in which developmental stage as described by Erikson?

Accepted Answer

A)   industry vs inferiority
B)   intimacy vs isolation
C)   identity vs role confusion
D)   ego integrity vs despair

Exam 5: The Client