Question 1

What is a disadvantage of group cohesiveness?

Accepted Answer

A)   conflict with other work groups in the organization
B)   decreased productivity
C)   congruent individual and group goals
D)   increased absenteeism A

Question 2

At your neighbourhood Wendy's, some employees take and fill orders, others prepare food, a few clean and maintain equipment, and some supervise. What is this process of dividing work into separate jobs and assigning tasks to workers?

Accepted Answer

A)   task division
B)   functional design
C)   group division
D)   division of labour D

Question 3

Which of the following is the organization structure that brings people from different functional departments to work on special projects?

Accepted Answer

A)   networked organization
B)   committee structure
C)   matrix structure
D)   functional organization C

Question 4

As part of her marketing project, Lily Unruh is studying how Marriott operates. Since she had thought it was simply a hotel chain, she was amazed to learn that its food divisions provide food for school cafeterias, airlines, hotels, and fast-food restaurants. Marriott's food division is departmentalized by which of the following?

Accepted Answer

A)   geography
B)   function
C)   product
D)   customer

Question 5

The informal organization can help the formal organization achieve its goals.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is a commonly used method for departmentalizing a company?

Accepted Answer

A)   by profitability
B)   by product
C)   by seniority
D)   by managerial level

Question 7

Sunny Maroney is the head of the marketing research department for a cosmetics manufacturer. Maroney delegates as much authority as possible to her 14 subordinates, although she still retains ultimate responsibility. Maroney manages which type of department?

Accepted Answer

A)   hierarchical
B)   decentralized
C)   centralized
D)   functionally organized

Question 8

Which of the following is a permanent organization structure that draws from horizontal and vertical authority relationships?

Accepted Answer

A)   subordinated management
B)   matrix structure
C)   functional organization
D)   committee structure

Question 9

Anthony Johnson works in the human resources department of a small wholesale company. His boss has delegated to Johnson the job of finding a replacement for the company's shipping dock supervisor who has recently retired. Johnson will have total responsibility for filling this position. Johnson will have which of the following?

Accepted Answer

A)   accountability
B)   task leniency
C)   hierarchical authority
D)   job security

Question 10

A recent trend is for the leader to support everyone else in the company. What is this called?

Accepted Answer

A)   bottom-up hierarchy
B)   an inverted pyramid
C)   empowerment management
D)   reverse structure

Question 11

An example of a staff position would be the job of district sales manager with 20 people working for him.

Accepted Answer

A) True 
 B)False

Question 12

The three basic types of problem-solving teams are quality circles, cross-functional teams, and self-managed teams.

Accepted Answer

A) True 
 B)False

Question 13

Cross-functional teams are made up of employees from about the same hierarchical level but different functional areas within the organization.

Accepted Answer

A) True 
 B)False

Question 14

According to the text, what are two trends in organizational structure?

Accepted Answer

A)   global mergers and virtual teams
B)   reengineering and matrix structures
C)   virtual skills and global diversification
D)   team structures and inverted managerial hierarchies

Question 15

What does the typical problem-solving team do?

Accepted Answer

A)   allocates resources
B)   makes final decisions
C)   meets on a regular basis to share information and discuss ways to improve processes
D)   collects information

Question 16

When the Chili restaurant chain was in financial trouble, its CEO directed the managers of each of the chain's restaurants to trim costs without sacrificing customer satisfaction. Which of the following did the CEO use to make restaurant managers accountable for cost-cutting measures?

Accepted Answer

A)   substitution
B)   transposition
C)   delegation of authority
D)   job sharing

Question 17

One of the most difficult challenges when merging two global companies is uniting the two company's organizational cultures.

Accepted Answer

A) True 
 B)False

Question 18

What kind of power gives a supervisor the authority to make decisions?

Accepted Answer

The answer of What kind of power gives a supervisor...

Question 19

What are the five basic types of departmentalization?

Accepted Answer

The answer of What are the five basic types of...

Question 20

Though the informal organization may be a force in an organization, it has no real power so managers don't need to worry much about it.

Accepted Answer

A) True 
 B)False

Exam 10: Designing Organizational Structures

What is a disadvantage of group cohesiveness?

At your neighbourhood Wendy's, some employees take and fill orders, others prepare food, a few clean and maintain equipment, and some supervise. What is this process of dividing work into separate jobs and assigning tasks to workers?

Which of the following is the organization structure that brings people from different functional departments to work on special projects?

The informal organization can help the formal organization achieve its goals.

Which of the following is a commonly used method for departmentalizing a company?

Sunny Maroney is the head of the marketing research department for a cosmetics manufacturer. Maroney delegates as much authority as possible to her 14 subordinates, although she still retains ultimate responsibility. Maroney manages which type of department?

Which of the following is a permanent organization structure that draws from horizontal and vertical authority relationships?

A recent trend is for the leader to support everyone else in the company. What is this called?

An example of a staff position would be the job of district sales manager with 20 people working for him.

The three basic types of problem-solving teams are quality circles, cross-functional teams, and self-managed teams.

Cross-functional teams are made up of employees from about the same hierarchical level but different functional areas within the organization.

According to the text, what are two trends in organizational structure?

What does the typical problem-solving team do?

When the Chili restaurant chain was in financial trouble, its CEO directed the managers of each of the chain's restaurants to trim costs without sacrificing customer satisfaction. Which of the following did the CEO use to make restaurant managers accountable for cost-cutting measures?

One of the most difficult challenges when merging two global companies is uniting the two company's organizational cultures.

What kind of power gives a supervisor the authority to make decisions?

What are the five basic types of departmentalization?

Though the informal organization may be a force in an organization, it has no real power so managers don't need to worry much about it.