Question 1

Ylena,a staff nurse on your unit,witnesses another nurse striking a patient.Ylena wants to remain friends with her colleague and worries that confrontation with her colleague or reporting her colleague will destroy their relationship.Ylena is experiencing which type of conflict?

Accepted Answer

A)  Intrapersonal 
B)  Interpersonal 
C)  Organizational 
D)  Professional

Question 2

Successful resolution of conflict yields constructive outcomes and leads to

Accepted Answer

A)  inhibition of movement. 
B)  improved team functioning. 
C)  diminished resolutions. 
D)  lower employee satisfaction levels.

Question 3

Nurses entering into the workforce today are faced with which of the following relationships that could create organizational conflict?

Accepted Answer

A)  Nurse-physician relationship 
B)  Nurse-nurse relationship 
C)  Nurse-patient relationship 
D)  Nurse-chief nursing officer relationship 
E)  Nurse-auxiliary personnel relationships

Question 4

Lee,the head nurse in ER,has attempted to meet Jillian,one of her staff RNs,for several days to discuss concerns about Jillian's relationships with her team members.Lee hopes to offer Jillian coaching so that Jillian's relationships can be more satisfying for Jillian and her team members.Each time Lee and Jillian set a time to meet,Jillian phones in sick.In this situation,Lee and Jillian are demonstrating

Accepted Answer

A)  similar conflict management strategies. 
B)  escalation of conflict. 
C)  avoidance and compromise strategies. 
D)  competing and compromise strategies.

Question 5

In trying to achieve Magnet™ status for the hospital,the chief nursing officer establishes a shared governance model to help nurses experience job satisfaction.However,some nurses who have enjoyed working with less autonomy resist this change,which thus creates organizational conflict.Organizational conflict arises from which of the following?

Accepted Answer

A)  Flat organizational structure 
B)  Clarity in role responsibilities 
C)  Increased autonomy through self-governance 
D)  Less participation in decision-making

Exam 23: Understanding and Resolving Conflict

Ylena,a staff nurse on your unit,witnesses another nurse striking a patient.Ylena wants to remain friends with her colleague and worries that confrontation with her colleague or reporting her colleague will destroy their relationship.Ylena is experiencing which type of conflict?

Successful resolution of conflict yields constructive outcomes and leads to

Nurses entering into the workforce today are faced with which of the following relationships that could create organizational conflict?