Question 1

The Election
At the present time, your organisation is faced with many changes.One of these is the election of a new prime minister and party in power.Another concerns new requests from customers for changes to the look of your product design.A third involves changes in the ages and education levels of your customer base.Your customers have also recently expressed a desire to have your product manufactured using a newly-developed, environmentally-friendly type of plastic.
-Refer to The Election (Scenario).The changes in the prime minister and government represent which of the following environmental factors for your organisation?

Accepted Answer

A) general environment 
B) specific environment 
C) pressure group 
D) customers 
E) dynamic environment

Question 2

In the textbook, a company's computer hardware and software supplier would NOT be considered a critical stakeholder.

Accepted Answer

A) True 
 B)False

Question 3

The symbolic view of managerial impact is useful in explaining the high turnover among senior sports coaches who are considered the 'managers' of their teams.

Accepted Answer

A) True 
 B)False

Question 4

The view of managers as omnipotent is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organisation's objectives.

Accepted Answer

A) True 
 B)False

Question 5

In a short essay, define 'organisational culture' and discuss the three implications of culture as discussed in the textbook.

Accepted Answer

The answer of In a short essay, define 'organisational culture'...

Question 6

According to the textbook, the ________ environment includes those constituencies that have a direct and immediate impact on managers' decisions and actions, and are directly relevant to the achievement of the organisation's goals.

Accepted Answer

A) general 
B) specific 
C) secondary 
D) forward 
E) reverse

Question 7

Corporate Takeover (Scenario)
Todd works for Enviro Tech, an environmental consulting firm that has just been purchased by Zerex Ltd, a biomedical research organisation.Based on his early encounters with the new upper management from Zerex, he feels that Enviro is a 'lower-key', 'friendlier' organisation.He is concerned that this company's old culture will be eliminated by the new company and he does not like the prospects.
-Refer to Corporate Takeover (Scenario).Todd is assessing the organisation's ________, the degree to which organisational activities emphasise maintaining the status quo in contrast to growth.

Accepted Answer

A) stability 
B) aggressiveness 
C) team orientation 
D) outcome orientation 
E) people orientation

Question 8

In organisations whose culture conveys a basic distrust of employees, managers are more likely to use which of the following leadership styles?

Accepted Answer

A) democratic 
B) participative 
C) authoritarian 
D) consensus 
E) laissez faire

Question 9

________ are any constituencies in the organisation's external environment that are affected by the organisation's decisions and actions.

Accepted Answer

A) Stockholders 
B) Baby Boomers 
C) Stakeholders 
D) Generation X 
E) Generation Y

Question 10

The impact of future population trends, such as birth rates in developing countries, is an example of what general environmental factor for the movie industry?

Accepted Answer

A) social 
B) technological 
C) economic 
D) demographic 
E) competitive

Question 11

Environmental Constraints (Scenario)
It is safe to say that managers do not have complete control over organisational outcomes; the environment has a significant impact.However, there are different environmental factors that shape a manager's work life.
-Refer to Environmental Constraints (Scenario).An organisation that has many competitors and suppliers would likely be said to have a highly ________ environment.

Accepted Answer

A) complex 
B) dynamic 
C) stable 
D) large 
E) varied

Question 12

The ________ the stakeholder and the ________ the environment, the more managers can rely on simple scanning and monitoring the environment for trends and forces that may be changing.

Accepted Answer

A) less critical; more uncertain 
B) less critical; more certain 
C) more critical; more uncertain 
D) more critical; more certain 
E) less critical; less uncertain

Question 13

All of the following are mentioned in the textbook as examples of material symbols EXCEPT ________.

Accepted Answer

A) dress attire 
B) size of offices 
C) employee stock options 
D) reserved parking places for certain employees 
E) health club membership for employees

Question 14

In a short essay, list and discuss the four most significant ways in which culture is transmitted to employees.Include specific examples of each to support your answer.

Accepted Answer

The answer of In a short essay, list and discuss...

Question 15

Interest rates, inflation rates and stock market indexes are all examples of what factor in an organisation's external general environment?

Accepted Answer

A) economic 
B) political 
C) social 
D) technological 
E) global

Question 16

Management researchers considering stakeholder relationship management have found that high-performing companies are principally concerned with external stakeholders.

Accepted Answer

A) True 
 B)False

Question 17

The current dominant assumption in management theory suggests managers are omnipotent.

Accepted Answer

A) True 
 B)False

Question 18

The degree to which work is organised around teams rather than individuals is associated with ________.

Accepted Answer

A) people orientation 
B) outcome orientation 
C) team orientation 
D) aggressiveness 
E) stability

Question 19

The Election
At the present time, your organisation is faced with many changes.One of these is the election of a new prime minister and party in power.Another concerns new requests from customers for changes to the look of your product design.A third involves changes in the ages and education levels of your customer base.Your customers have also recently expressed a desire to have your product manufactured using a newly-developed, environmentally-friendly type of plastic.
-Refer to The Election (Scenario).The request to have your product manufactured using new environmentally friendly plastics is most likely to be a response to the ________.

Accepted Answer

A) economic conditions 
B) political/legal conditions 
C) sociocultural conditions 
D) technological conditions 
E) both C and D

Question 20

A downturn in the contributions from the public to the Salvation Army charity is an example of the impact from what factor in its general environment?

Accepted Answer

A) political 
B) social 
C) technological 
D) economic 
E) global

Exam 3: Managing the External Environment and Organisational Culture

In the textbook, a company's computer hardware and software supplier would NOT be considered a critical stakeholder.

The symbolic view of managerial impact is useful in explaining the high turnover among senior sports coaches who are considered the 'managers' of their teams.

The view of managers as omnipotent is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organisation's objectives.

In a short essay, define 'organisational culture' and discuss the three implications of culture as discussed in the textbook.

According to the textbook, the ________ environment includes those constituencies that have a direct and immediate impact on managers' decisions and actions, and are directly relevant to the achievement of the organisation's goals.

In organisations whose culture conveys a basic distrust of employees, managers are more likely to use which of the following leadership styles?

________ are any constituencies in the organisation's external environment that are affected by the organisation's decisions and actions.

The impact of future population trends, such as birth rates in developing countries, is an example of what general environmental factor for the movie industry?

The the stakeholder and the the environment, the more managers can rely on simple scanning and monitoring the environment for trends and forces that may be changing.

All of the following are mentioned in the textbook as examples of material symbols EXCEPT ________.

In a short essay, list and discuss the four most significant ways in which culture is transmitted to employees.Include specific examples of each to support your answer.

Interest rates, inflation rates and stock market indexes are all examples of what factor in an organisation's external general environment?

Management researchers considering stakeholder relationship management have found that high-performing companies are principally concerned with external stakeholders.

The current dominant assumption in management theory suggests managers are omnipotent.

The degree to which work is organised around teams rather than individuals is associated with ________.

A downturn in the contributions from the public to the Salvation Army charity is an example of the impact from what factor in its general environment?