According to the Vignette on TD Bank, What Did TD

Multiple Choice

According to the vignette on TD Bank, what did TD do before it embarked on a robbery prevention and awareness training program?

A) determined what kinds of resources were available for training
B) conducted a needs analysis that included focus groups, interviews, and surveys
C) changed the compensation approach to reward those branches with fewer robberies
D) changed the company's strategy to better match employees' skills and abilities