Multiple Choice
Total quality management (TQM) emphasizes all of the following EXCEPT
A) a 100 percent accuracy in performing tasks.
B) the continuous improvement in all phases of operations.
C) the adoption of industry standard operating practices.
D) benchmarking and total customer satisfaction.
E) the empowerment of employees and team-based work design.
Correct Answer:
Verified
Correct Answer:
Verified
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