Multiple Choice
Prevention costs include ______.
A) costs incurred to prevent defects and errors from occurring before manufacturing the product or delivering the service
B) costs of inspecting employees after they have manufactured a product
C) costs of managing product returns
D) liability resulting from product defects
Correct Answer:

Verified
Correct Answer:
Verified
Q7: Perceived quality is _.<br>A)the customer's view of
Q8: Eli Whitney _.<br>A)invented the assembly line<br>B)encouraged the
Q9: Which of the following concepts is NOT
Q10: Which of the following is NOT one
Q11: Quality may be defined as _.<br>A)the product's
Q13: The standardization of parts was encouraged by
Q14: Which of the following statements does NOT
Q15: The success of Six Sigma efforts depends
Q16: Which of the following is NOT true
Q17: In measuring service quality,the perception gap is