Question 1

Jeramey was in charge of typing up final project notes for his team.The first time the team completed a project,he sent the notes out the same day.Several team members stopped by Jeramey's office to say how much they appreciated his prompt work and attention to detail.Afterward,Jeramey tried to get all notes sent to the team as soon as possible after a project was completed.What Jeramey experienced was ______.

Accepted Answer

A)  classical conditioning 
B)  operant conditioning 
C)  social learning 
D)  extinction

Question 2

In anticipation of tax season,Micah is working with the organization's tax preparers to determine their knowledge of current tax laws.Micah's goal is to make sure the tax preparers can deliver excellent customer service in alignment with the company's goals.If he finds they cannot provide this service,he will implement training to bring everyone up to speed.What Micah is conducting is a ______.

Accepted Answer

A)  competency model 
B)  remediation 
C)  training 
D)  needs assessment

Question 3

Offering training and development to employees generally ______ expensive turnover.

Accepted Answer

A)  negates 
B)  increases 
C)  decreases 
D)  remediates

Question 4

Samaya arrives at work 15 minutes early every day.When Dillon arrives right on time each day,he notices that the boss has already given Samaya the best assignments.Dillon decides to start arriving 20 minutes early to try to get the better assignments.What Dillon is experiencing is ______.

Accepted Answer

A)  classical conditioning 
B)  operant conditioning 
C)  social learning 
D)  positive reinforcement

Question 5

Jason is looking for a method of training his employees that will provide hands-on experience and allow for the instructor to customize the training to each employee's needs.Jason's best choice of training method would be ______ training.

Accepted Answer

A)  on-the-job 
B)  classroom 
C)  distance 
D)  simulation

Question 6

After training,Kyle completed multiple-choice and essay questions that tested his knowledge of the content of the training.Kyle completed a ______ assessment of training.

Accepted Answer

A)  reaction 
B)  learning 
C)  behavior 
D)  results

Question 7

Across the street from Bridget's office is a church that rings its steeple bells at noon each day.The bells help Bridget remember to look up from her work and take a lunch break.After years of working next to the church,even when she is away from the office or buried deep in thought,church bells make her feel hungry.What Bridget is experiencing is ______.

Accepted Answer

A)  classical conditioning 
B)  operant conditioning 
C)  social learning 
D)  positive reinforcement

Question 8

______ is the process of analyzing the difference between what is currently occurring within a job or jobs and what is required-either now or in the future-based on the organization's operations and strategic goals.

Accepted Answer

A)  Needs assessment 
B)  Competency model 
C)  Employee development 
D)  Onboarding

Question 9

______ is the process of teaching employees the skills necessary to perform a job.

Accepted Answer

A)  Training 
B)  Employee development 
C)  Onboarding 
D)  Remediation

Question 10

On Friday,Alexander left work 2 hours early and went to happy hour with friends.He did not tell anyone he was leaving and did not complete his work for the week.On Monday,Alexander was called into his boss's office and given a reprimand.He will now have to check in with his boss when he arrives and when he leaves.What Alexander experienced is ______.

Accepted Answer

A)  positive reinforcement 
B)  punishment 
C)  extinction 
D)  negative reinforcement

Question 11

Learning evaluations are measures designed to determine what ______ the individual gained.

Accepted Answer

A)  fitness 
B)  knowledge 
C)  competency 
D)  culture

Question 12

______ conditioning behaviors are learned because you have changed the way you act due to some prior experience and they are involuntary because you didn't intentionally learn to act in a particular way in response to the stimulus.

Accepted Answer

A)  Plateau 
B)  Competency 
C)  Classical 
D)  Operant

Question 13

Self-ability is whether or not a person believes that they have the capability to do something or attain a particular goal.

Accepted Answer

A) True 
 B)False

Question 14

On-the-job training is done at the ______ with the resources the employee uses to perform the job.

Accepted Answer

A)  assessment center 
B)  classroom 
C)  work site 
D)  training facility

Question 15

Despite the expense,many organizations still use ______ heavily because it works very well.

Accepted Answer

A)  simulations 
B)  on-the-job training 
C)  job instructional training 
D)  e-learning

Question 16

Rebecca's manager has asked her to attend training on the department's new process for completing purchase orders and soliciting bid proposals.However,Rebecca likes the current process for doing these tasks and sees no reason to change it.Therefore,she refuses to attend the training.It appears that Rebecca's ______ to attend training is low.

Accepted Answer

A)  time 
B)  need 
C)  self-efficacy 
D)  willingness

Question 17

After Ahmad completed training on the use of the new forklift,Ahmad's supervisor made notes on how well Ahmad handled the equipment.Ahmad's supervisor was completing a ______ assessment of training.

Accepted Answer

A)  reaction 
B)  learning 
C)  behavior 
D)  results

Question 18

______ learning occurs when all of the trainees sign in to a particular learning management system,such as Blackboard,where their instructor then interacts with them.

Accepted Answer

A)  Classroom 
B)  Synchronous distance 
C)  Job Instructional training 
D)  On-the-job training

Question 19

______ learning styles provide three primary learner options: visual,auditory,and tactile learning.

Accepted Answer

A)  Extinction 
B)  Fleming 
C)  Kolb 
D)  Social

Question 20

After training,______ evaluations try to determine whether or not individual behavioral changes have improved productivity.

Accepted Answer

A)  results 
B)  behavior 
C)  emotional 
D)  ability

Exam 7: Learning and Development