Question 1

Rationalized retailing is often used in conjunction with ________.

Accepted Answer

A)  micromerchandising 
B)  prototype stores 
C)  a top-down space management approach 
D)  a bottom-up space management approach

Question 2

A retailer is concerned about such issues as trade-offs between faster delivery times from suppliers and higher shipping costs and support from suppliers in storing merchandise.These issues concern ________.

Accepted Answer

A)  store security 
B)  inventory management 
C)  crisis management 
D)  outsourcing

Question 3

A retailer can increase employee productivity through cross-training.

Accepted Answer

A) True 
 B)False

Question 4

Which type of insurance most directly affects employees?

Accepted Answer

A)  property damage 
B)  directors' liability 
C)  public liability 
D)  workers' compensation

Question 5

Which of these is not a characteristic of a rationalized retailing strategy?

Accepted Answer

A)  the use of prototype stores 
B)  the use of rigorous operating procedures for every phase of the business 
C)  decentralized management 
D)  a common store layout to all store units

Question 6

A retailer lists all of its operations to be performed,its characteristics,and its timing in a(n)________.

Accepted Answer

A)  prototype arrangement 
B)  standardized plan 
C)  operations blueprint 
D)  rationalized retailing arrangement

Question 7

A Web-based retailer has decided to have a logistics firm handle packing,handling,and shipping responsibilities.This illustrates ________.

Accepted Answer

A)  outsourcing 
B)  benchmarking 
C)  re-engineering 
D)  scenario analysis

Question 8

Since all crises cannot be anticipated,it is important that a retailer establish appropriate contingency plans.

Accepted Answer

A) True 
 B)False

Question 9

An advantage of a retailer's maintaining its own credit card plan is ________.

Accepted Answer

A)  lower bad debt loss 
B)  economies of scale 
C)  ease of management 
D)  ability to be more flexible in demanding repayment

Question 10

Prototype stores are often used in conjunction with micromerchandising.

Accepted Answer

A) True 
 B)False

Question 11

A retailer can reduce its bad debt on credit sales to zero by ________.

Accepted Answer

A)  using third-party credit plans and debit cards 
B)  developing and implementing a systematic credit authorization plan 
C)  developing high fees for nonpayment 
D)  limiting credit sales to the best credit risks

Question 12

All of the activities involved in managing the retailer's physical facilities comprise ________.

Accepted Answer

A)  merchandising 
B)  operations management 
C)  energy management 
D)  store maintenance

Question 13

a.Develop a workload forecast for a photo studio shop with highly variable demand.
b.How should the photo studio plan to staff its operation during weekend hours when workloads peak and personnel availability is low?

Accepted Answer

The answer of a.Develop a workload forecast for a photo...

Question 14

Develop an energy management checklist for an off-price independent retailer which utilizes an isolated retail location.Be sure to focus on lighting,heating,and air-conditioning.

Accepted Answer

The answer of Develop an energy management checklist for an...

Question 15

The use of in-store displays and the sale of well-known national brands can effectively reduce selling costs through use of ________.

Accepted Answer

A)  self-service facilities 
B)  just-in-time (JIT) inventory management 
C)  vertical merchandising 
D)  prototype stores

Question 16

Which statement concerning electronic point-of-sale systems is not correct?

Accepted Answer

A)  Electronic point-of-sale systems perform all of the tasks of a computerized checkout. 
B)  Electronic point-of-sale systems can verify check and charge transactions. 
C)  Electronic point-of-sale systems are always integrated with a retailer's in-store or headquarters computer. 
D)  Electronic point-of-sale systems can provide instantaneous sales reports.

Question 17

Generally,there are few differences in human resource management procedures and strategies in unionized versus nonunionized retailers.

Accepted Answer

A) True 
 B)False

Question 18

Prototype stores and rationalized retailing generally are used in association with decentralized management.

Accepted Answer

A) True 
 B)False

Question 19

A retailer has an outside party to undertake one or more of its operating functions in ________.

Accepted Answer

A)  outsourcing 
B)  benchmarking 
C)  re-engineering 
D)  scenario analysis

Question 20

Which of the following does not contribute to the difficulty in planning personnel utilization in retailing?

Accepted Answer

A)  high employee turnover 
B)  self-service merchandising 
C)  inflexibility due to union issues 
D)  large shifts in demand due to seasonality

Exam 13: Operations Management: Operational Dimensions

Rationalized retailing is often used in conjunction with ________.

A retailer is concerned about such issues as trade-offs between faster delivery times from suppliers and higher shipping costs and support from suppliers in storing merchandise.These issues concern ________.

A retailer can increase employee productivity through cross-training.

Which type of insurance most directly affects employees?

Which of these is not a characteristic of a rationalized retailing strategy?

A retailer lists all of its operations to be performed,its characteristics,and its timing in a(n) ________.

A Web-based retailer has decided to have a logistics firm handle packing,handling,and shipping responsibilities.This illustrates ________.

Since all crises cannot be anticipated,it is important that a retailer establish appropriate contingency plans.

An advantage of a retailer's maintaining its own credit card plan is ________.

Prototype stores are often used in conjunction with micromerchandising.

A retailer can reduce its bad debt on credit sales to zero by ________.

All of the activities involved in managing the retailer's physical facilities comprise ________.

a.Develop a workload forecast for a photo studio shop with highly variable demand. b.How should the photo studio plan to staff its operation during weekend hours when workloads peak and personnel availability is low?

Develop an energy management checklist for an off-price independent retailer which utilizes an isolated retail location.Be sure to focus on lighting,heating,and air-conditioning.

The use of in-store displays and the sale of well-known national brands can effectively reduce selling costs through use of ________.

Which statement concerning electronic point-of-sale systems is not correct?

Generally,there are few differences in human resource management procedures and strategies in unionized versus nonunionized retailers.

Prototype stores and rationalized retailing generally are used in association with decentralized management.

A retailer has an outside party to undertake one or more of its operating functions in ________.

Which of the following does not contribute to the difficulty in planning personnel utilization in retailing?